Digital Navigation Coordinator

• 1st Shift (Days)

• 40 hrs per week full-time position

Baystate Health

Baystate Health is a not-for-profit, integrated academic healthcare system serving over 800,000 people throughout western New England. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality and compassionate healthcare in the Pioneer Valley for more than 140 years. With a workforce of nearly 13,000 team members, Baystate Health is western Massachusetts’ strongest economic engine- With more than 980 beds on average across our five hospitals, we are working to make healthcare accessible to people in our region.

Our facilities and services include:

• Baystate Medical Center (https://www.baystatehealth.org/locations/baystate-medical-center) : a teaching hospital, and the region’s only level 1 trauma center

• Baystate Children’s Hospital (https://www.baystatehealth.org/locations/childrens-hospital) : the region’s only accredited, full-service children’s hospital

• Three community hospitals (https://www.baystatehealth.org/locations/search-results?loctype=hospital)

• A network of more than 80 medical practices

• Health New England (https://www.healthnewengland.org/) , a health insurance provider

• Home care and hospice services (https://www.baystatehealth.org/services/home-health)

Our typical annual impact includes:

• Over 1.8 million outpatient visits, including comprehensive sick and preventive care

• Over 180,000 emergency visits

• More than 37,000 surgeries performed

• More than 4,000 babies born at Baystate Health hospitals

• Around 800 medical students, residents, and fellows, nearly 1,200 nursing students and residents, and more than 400 allied health students academic innovation

As an integrated academic health system, the advancement of knowledge is a major component of our mission. Serving as the regional campus of the University of Massachusetts Chan Medical School, we educate and train current and future caregivers – preparing much of our region’s health care workforce to meet patients’ needs for years to come.

OUR DIVERSE WORKFORCE

The diversity of our workforce allows us to meet our community’s needs with cultural competence and compassion. We’re committed to creating an inclusive environment for both employees and patients. As a result, the Human Rights Campaign has recognized Baystate Health as a national leader in providing inclusive and equitable healthcare.

OUR MISSION AND IMPACT

Our mission is to improve the health of the people in our communities every day, with quality and compassion. With a focus on quality, safety, value, and experience, Baystate is not only a keystone of our region – we are also a national leader in healthcare.

Baystate Health is the largest healthcare organization in western Massachusetts. The care we provide plays an essential role in health of the people in our communities. Our impact is felt from the patient bedside to the classroom to the workplace and beyond.

THE ADVANTAGES OF WORKING WITH BAYSTATE

• Excellent Compensation

• High-quality, low-cost medical, dental and vision insurance

• Generous PTO

• Continuing education support and reimbursement

• Farm Share Memberships

• 403b retirement company match & annual company contribution increase based on years of service

• Free money coach advice from a certified professional

• Wellbeing programs that include but are not limited to mental, physical, and financial health

• Pet, home, auto and personal insurance

• Life insurance

• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

• Wellbeing programs that include but are not limited to mental, physical, and financial health

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

The Digital Navigation Coordinator (Coordinator) for the Alliance of Digital Equity (ADE) supports digital-equity-building by helping to organize and facilitate networks and partnership initiatives including: (1) working with subcontractors and members to develop and support digital navigation practitioners, curriculum and informational one-pagers, train-the-trainer programs, and their leadership in the Alliance (2) managing training programs for the Alliance (ADE) with contractors and internal teams, and supporting community-based partners to answer direct internet and digital navigation questions, (3) providing support for the Alliance’s digital equity initiatives and community outreach.

One major function of this position is to assist community-based partners in the preparation, training and deployment of all digital navigation programs of the Alliance and its partners. Adheres to system and department compliance policies and applicable laws and regulations. Performs other duLes as assigned. May provide functional direction to Digital Equity Project Specialist, Americorps digital fellows, and Administrative Assistant on assigned work.

Digital Navigation work includes, but is not limited to: The Digital Navigator will provide individualized or small group assistance to community members and/or the staff of community-based organizations, who need affordable home internet service, affordable internet-capable devices, and/or coaching in introductory digital skills in order to become effective home internet users and be able to participate online fully. This assistance may be provided in person or by voice telephone, email, text, video chat, and other communication methods that work for the client.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield