This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12020688

25%Under administrative direction, serves as an Enterprise Windows Server Administrator for the Department of Innovation and Technology (DoIT):

• Performs complex professional and advisory functions in the Data Center Operations/Midrange Wintel Section, performing System Software Services.
• Performs complex installations, systems configurations, testing and implementation of software, hardware, and operating systems utilizing Microsoft SQL Server, Citrix Software, VMware, Microsoft System Center Configuration Manager and Microsoft Intune.
• Researches, plans, installs, implements, configures, documents, maintains, communicates, coordinates in relationship to hardware, software, and operating systems.
• Develops complex and sophisticated interface functions between software and servers.
• Approves and documents installations and enhancements.
• Utilizes database structures on Microsoft Windows Server Platforms and Microsoft Windows Active Directory environment in performance of job duties.
• Coordinates complex enhancements and maintenance with the client.

25% Conducts and coordinates in-depth studies involving substantial technical research and systems analysis:

• Develops complex written IT analysis and recommendation documents.
• Analyzes data logically and exercise sound judgment in defining, evaluating, and solving difficult administrative, organizational, technical, or operational problems where solutions may be of a precedent-establishing or research nature.
• Develops written implementations plans.
• Provides complex technical assistance to clients and technicians pertaining to hardware, software, and operating systems.
• Conducts reviews of complex components and processes making recommendations for modifications to provide availability, flexibility, and usability for clients; reviews, creates and modifies current configurations, tables, and programs.
• Configures and maintains security requirements on servers; updates existing processes for installs and develops processes on configuration for the software that are installed and implemented.
• Provides monitoring and reporting of software and servers.

20%Performs advanced problem diagnostics of complex operating systems and problems:

• Evaluates issues and develops a course of action to resolves problems.
• Monitors connectivity and utilizes software to notify of alerts.
• Evaluates and resolves hardware and software problems with security, Transmission Control Protocol/Inernet Protocol (TCP/IP), Microsoft Windows Servers and Risk Management Mitigation and Vulnerability Remediation.
• Performs diagnosis and resolution of system software problems; confers with vendors to resolve software and hardware problems.
• Serves as liaison between agency customers and DoIT management and technicians for resolution of customer requirements.
• Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
• Escalates time sensitive trouble calls to appropriate person for faster resolution time.
• Utilizes server/client network configurations, routers, routing protocols, switches, firewalls, virtual private network (VPN), and Internet in performance of job duties.

20% Serves as project coordinator for full-range major/complex projects, very large hardware/software deployments and installations across multiple agencies and locations:

• Conducts feasibility studies for system conversions and enhancements.
• Coordinates the activities of work associates to achieve desired results.
• Determines and coordinates project components such as project scheduling and assignments.
• Assigns and reviews the work of project analyst staff, provides expertise, guidance and direction to staff, reviews results, and incorporates individual components of project into the final products.

5%Keeps abreast of new developments in the Information Technology (IT) field:

• Continues education by attending meetings, training sessions, seminars, and conferences to increase familiarity with and maintain current on IT products, vendors, techniques, and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5%Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.