Job Description

This person will be conducting triage and failure analysis on PC devices that come in from the field. This analysis includes inspecting field devices and determining what is wrong with the unit (is it a software issue, board level issue, mechanical issue, etc.), debugging the issue to isolate/root cause the point of failure, and providing the findings to the engineering staff for further action. The failures will be related to, but not limited to: motherboard and electrical components, system software, drivers, chassis integrity, cabling, screen and bezel damage/wear, keyboard, touchpad, ports, No Power issues, No POST issues, etc.

This role will be onsite at the HP facility in Bangalore, India. Typical work day is Monday-Friday, 8am-5pm IST.

Compensation range: 687000-1,000,000 INR

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

4+ years of experience performing failure/root-cause analysis on PC devices down to the board-level (components, ICs, etc.)

PC teardown ability without compromising failure evidence

Ability to read and interpret schematics and board layout

Strong experience using tools such as oscilloscopes, multi-meters, logic analyzers, etc.

Strong ability to identify shorts and debugging PC component/board-level issues

Ability to report detailed findings (good written & verbal communication)

Bachelor's degree in Technology or Engineering (preferably Electrical related) Previous experience working for a contract PC repair company

Previous HP experience or experience working on HP branded devices

Soldering/rework experience

Experience with Cadence Allegro board viewer software null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.