Description DEPARTMENT: COMMUNITY SERVICES POSITION TITLE: COMMUNITY SERVICES SPECIALIST STATUS: FULL TIME, NON-EXEMPT SUPERVISOR: COMMUNITY SERVICES PROGRAM MANAGER MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination. SCOPE OF POSITION: The Community Services Specialist provides emergency assistance to eligible participants. This position will follow the policies and procedures for the Community Services Department under the direction of the Community Services Program Manager. The Community Services Specialist will be responsible for receiving food orders and stocking the food bank. The Community Services Specialist will assist participants in picking out their food in the food pantry and will assist participants in dealing with an emergency and becoming self-sufficient. The Community Services Community Specialist will work as a team to provide services and assist in daily operations of the Community Services Office, including the Food Bank, Emergency Services, and seasonal events. EDUCATION AND WORK EXPERIENCE: High school diploma or equivalent, preferably will have an AA degree or higher with work experience Experience working with low-income and vulnerable people KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Ability to safely perform physical aspects of the job, including lifting up to 50 pounds and standing or walking for 8 hours a day Must be flexible Attention to detail Must have the ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information Must be willing to cross-train and fill-in as needed in other TSA programs Must be proficient in typing, data entry, and organization Must be self-motivated and work with minimal supervision Preferably will have the knowledge of social services and local resources Valid driver's license Must be able to pass a criminal background check Microsoft Word and Excel, Access, and Publisher required Must have a working knowledge or be able to learn Lotus Notes and aptitude and ability to learn related technical skills Working knowledge of integrated database applications and ability to use new software programs with basic training Must be proficient in typing, data entry, and organization ESSENTIAL DUTIES AND RESPONSIBILITES: Maintain the food bank; including ordering, accepting and getting food, stocking shelves, organizing the food bank area, and notifying the Community Services Program Manager of any situation that arises Breakdown and restock product from pallets Restock shelves and walk-ins throughout the day Maintain a clean and safe work environment in the food pantry and the warehouse Client Management: Interview applicants to determine eligibility for use of social services programs and agency resources Responsible for monitoring and recording food distributions to clients Follow up with participants on their status Network with TSA programs and the community to provide referrals and resources to participants Perform tasks required in the Community Services Office, which may include but not be limited to: Food Bank Operations Case Management Emergency Assistance Programs (rental, utility, clothing, etc.) Life Skills Classes including the Demonstration Kitchen Computer Lab Operations Seasonal and Special Events Administration: Will follow policies and procedures for the programs offered under the direction of the Community Services Program Manager Keep within budget for program expenses Assist with seasonal/special events Att