Description

Closes: March 10, 2025Starting Range: $35.57 to $60.78 per hourFull Range: $35.87 to $75.17 per hour

Job Description

The Business Systems Analyst position is critical to the success of the design, configuration, enhancement, and testing of Avista’s transactional and customer facing technology. The successful candidate will be joining a highly capable team that is responsible for three primary areas within the organization. Specifically, our team is responsible for the enhancement and configuration of the ‘Customer Information and billing system’ (CIS), the ‘customer facing technology’ applications (such as myavista.com) and the ‘customer relationship management’ application. Combined, these applications help support over 9 million customer contacts every year. The successful candidate will have the opportunity to make a positive impact on both internal and external customer experience by helping the organization maintain and deliver core business capabilities to both our customers and employees.

This role will be focused on support, configuration changes, reporting, testing and enhancement of our critical customer systems, such as our Customer Relationship Management (CRM) System and our Customer Information and Billing System (CIS). This role has a direct impact on driving positive business and customer outcomes.

Responsibilities

• Analyze business problems and recommend solutions.

• Design and assist in implementing metrics that can be utilized to understand and prioritize future enhancements to systems.

• Support implementation of operational processes and procedures in collaboration with end user business unit(s).

• Collaborate with cross functional teams, including business stakeholders and software delivery teams to implement solutions that meet defined business requirements.

• Collaborate with team members in the identification, preparation and execution on project deliverables.

• Document and communicate functional and non-functional software requirements. This may include supporting the drafting of user stories and/or process diagrams.

• Execute advanced configuration (user interface-based configuration) and system administrator activities within our core set of customer solutions applications.

• Research, collect and extract data, both scheduled and upon request.

• Design and document software application test cases.

• Execute software application testing to support enhancements and releases.

• Coordinate with key business stakeholders to execute User Acceptance Testing (UAT) for deliverables impacting the business processes they support.

• Other duties as assigned.

Requirements

• BA/BS degree in Information Systems, Business Administration, or related field

• Working knowledge of the utility industry

• Working knowledge of Avista’s business functions supporting customer processes and procedures.

• 3+ years of experience in the following areas preferred:

• Working in Agile teams

• Drafting functional software requirements.

• Drafting test cases and creating testing suites to support validation that functionality delivered will meet business needs

• Working in both Oracle CC&B and Salesforce Service Cloud and Service Cloud Voice

• Coordinating cross functional teams in support of software application release testing

• Works well independently and in a team environment

• Excellent oral and written communication skills

  Business Systems Analyst II:

• 3-5 years of related experience

  Business Systems Analyst, Sr:

• 5-8 years of related experience

Other combinations of education and experience may be considered.

Business Systems Analyst II: Hiring Range: $35.87 - $46.45 per hour, Full Range: $35.87 - $57.03 per hourBusiness Systems Analyst, Sr: $46.40 - $60.78 per hour, Full Range: $46.40 - $75.17 per hour

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with an additional day determined by the employee and manager.

To Apply We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile. In your cover letter, please include something you are proud of.

All documents must be attached to your application at the time of submitting your application for review. No documents can be attached after you click "Submit".

BenefitsAt Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.

Pre-employment screening requirementsEmployment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here (https://www.dol.gov/agencies/ofccp/posters) . Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)