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At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

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Role Summary:

Under the general supervision of the Branch Quality & Operations Manager/Team Leader, the Branch Quality Control Specialist (BQCS) conducts certification reviews to assess the accuracy and effectiveness of controls, records, and branch operations. The primary task of the BQCS is to monitor documentation, certifications, and provide quality reviews for branches (remotely and onsite). The BQCS will provide effective feedback, resources, and guidance to improve performance across the retail branches. The BQCS will assess identified processes to monitor trends, discover opportunities for improvement, and make recommendations. The BQCS will also be responsible for providing timely reporting, feedback, and recommendations to the leadership team including suggestions for further refining Branch Quality and Operations.

What You Will Be Doing:

1. Review, document, and report results of quality control reviews.
2. Conduct in person and certification reviews for Retail Branches and College Branches.
3. Assist in identifying and reporting trends, gaps, and opportunities for improvement to the Quality Control Program, branch operations, and both the member and team member experience.
4. Assist in maintaining and updating documents, workflows, and processes used for branch reviews.
5. Regularly evaluate processes to make recommendations for improvements to branch quality and operations.
6. Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
7. Sustain an up to date and comprehensive knowledge of organizational policies and procedures, as well as branch operations, standards, and processes.
8. Provide subject matter expertise and support to branch team members, leadership, and business partners.
9. Assist in the departmental and organizational risk assessment process and program.

10. Assist in the updating, communication, and adherence of policies, procedures, and operational documentation.

     

About You:

Execute on assigned tasks with accuracy and timeliness.

Self-directed with ability to work independently and in a team environment.

Strong attention to detail with problem solving and organizational skills.

Effectively communicate ideas and information, both verbally and in writing.

Analyze information and recommend achievable process improvements.

Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.

Efficiently multitask and adapt to ch