Job Information
Komatsu Service Manager in Sparks, Nevada
Service Manager
Date: Aug 18, 2024
Location:
Sparks, NV, US, 89431
Req ID: 30479
Onsite or Remote: Onsite Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Lead the service department to ensure maximum profit and customer satisfaction. Direct the employees to work in a safe environment. Manage the department to achieve operation goals.
Key Job Responsibilities
Ensure the safety of the employee and work environment.
Develop plans to achieve department goals for quality and efficiency.
Manage accounts receivables as defined in business plan.
Ensure proper training is provided for the service technicians and service administration.
Work with factory representatives to ensure warranty factory campaigns are completed.
Enforce high work standards for quality and professional service.
Manage the service department to operate within the guidelines set by our manufacturers policies and procedure manuals.
Ensure the proper tools are acquired to perform service functions.
Ensure service goals and operating plan goals are achieved.
Ensure company financial well being is foremost.
Qualifications/Requirements
Associate Degree in Diesel Technology or equivalent preferred
5+ years experience as a technician or supervisor
Basic hydraulic, electrical and mechanical skills
Language Skills: Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
Mathematical Skills: ability to compute and calculate basic math, including ratio and percentages
Ability to deal with problems involving several concrete variables in standardized situations
Computer Skills: Knowledge of database software, Internet software, manufacturing software and order processing systems
Analytical Skills: Uses intuition and experience to complement data
Problem Solving Skills: Identifies and resolves problems in a timely manner
Customer Service Skills: Responds promptly to customer needs
Oral and Written Communication Skills: Speaks and writes clearly and informatively
Teamwork Skills: Balances team and individual responsibilities
Planning/Organizing Skills: Prioritizes and plans work activities
Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality
Quantity: Meets productivity standards; completes work in a timely manner
Safety: Observes safety procedures; reports potentially unsafe conditions
Adaptability: Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Nearest Major Market:Reno
Nearest Secondary Market:Tahoe