This is a 24x7x365 environment.

Shifts will change every 3 months- must be willing to work mornings/swings/graves even weekends.

Must work on-site.

Description:

General Purpose of the Position:

The purpose of this position is to install and maintain the physical media and network connectivity infrastructure utilized by this company and its customers and to provide immediate assistance to various service-impacting events. These tasks include, but are not limited to providing detailed analysis and documentation of all work conducted while working within a 24/7/365 mission critical environment. Additionally the Data Center Technician will provide remote hands assistance for customer owned assets that reside within the company's facilities and will assist operations teams in order to maintain an exceptional customer experience.

Essential Duties and Responsibilities:

• Install, terminate, maintain and troubleshoot various network cabling infrastructure (CAT 3/CAT 5/CAT 6 copper, fiber and coaxial), including but not limited to patch panels and cable management systems

• Conduct physical installation of various circuits

• Perform installation of cabling support structures (cable tray, J-Hooks, ladder rack, ladder rack tray, cable horns)

• Effectively coordinate with Switch customers, both internal and external, to install, troubleshoot, and test premise equipment including but not limited to:

• Standard datacenter infrastructure hardware such as PDU’s, computers, switches, routers, optics, wireless access points, and other transport equipment

• Performing vendor escorts

• Hard drive installation and replacement

• RAM installation and replacement

• Utilizing remote terminal interfaces

• Other tasks as needed

• Create design layout records (D.L.R.) for all installations within a web-based environment

• Execute standard cable testing procedures

• Operate company provided testing equipment for various cabling systems including but not limited to wire mapper/continuity tester, Probe & Tone generator, and Phone Test set

• Interpret, investigate and remediate mission critical alerts

• Provide exceptional service to all customers and vendors in a fast-paced environment

• Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility

• Effectively coordinate, interact and perform troubleshooting actions with customers

• Understand and execute appropriate escalation and notification procedures using sound judgment

• Accurately document all actions, events and corresponding time allocated for tasks

• Possess ability to utilize and navigate various ticketing and project tracking systems

• Provide input and feedback for the use and optimization of internal network management as well as customer support functions, processes and procedures

• Create and distribute scheduled company notifications via ticketing system

• Must be adaptable to shift scheduling to meet demand of 24/7/365 operations

• Ability to work in a team environment and communicate with customers in a professional manner

• Punctual and reliable

• Neat, professional appearance with excellent personal hygiene

Education and Experience:

Certification: CompTIA (A+, Network+, Security+)

OSHA 10, First Aid/CPR, Ladder & Scaffold Safety, Fire Extinguisher Training, HazMat Training

Education: High School diploma or equivalent

Skills:

Data center, Network infrastructure

Top Skills Details:

data center, network infrastructure

Additional Skills & Qualifications:

Interstate travel may be required

Provide routine feedback on existing departmental processes

All employees are responsible for the general upkeep and cleanliness of Switch facilities. This includes but is not limited to Meet Me Cages and IDF’s

Other duties as assigned

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.