POSITION: Customer Service Representative

SCHEDULE: Full Time

LOCATION: Sparks, NV

SALARY: Will discuss with applicant

TO APPLY:

Direct Link -https://workatgeodis.com/customer-service-representative/job/28375088

Careers Page -https://workatgeodis.com/jobs?pagesize=20andpagenumber=1andlocationstate=Nevadaandlocationcity=Sparksandsortby=startdateandsort_order=DESC

Please note, employers may close jobs on the website at any time.

SUMMARY:

The Customer Service Representative is responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.

MINIMUM/PREFERRED REQUIREMENTS:

• High school diploma or GED (General Education Diploma) equivalency
• Minimum 6 months related experience and/or training
• Experience with AS400 operating systems and warehouse management systems preferred
• PC literate with experience with Microsoft Outlook, Word and Excel

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``` - Ability to write reports, business correspondence, and procedure manuals - Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

JOB RESPONSIBILITIES/DUTIES:

• Interacts with customers by phone, email, or in person and receives orders or changes in service
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Processes and inputs all customer orders and receipts.Runs stock reports to check for product availability
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information
• Assures proper invoicing of accounts by verifying computer generated invoices
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner
• Reports customer feedback to management, including any signs of customer dissatisfaction
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• Works with management regarding product routing for customers
• Other duties as required and assigned
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action