::: {attrid="SGEParagraphFeedback" hveid="CEAQAA" ved="2ahUKEwjXgc--r9qFAxVSgoQIHfKpBvoQo_EKegQIQBAA"} A call center agent, or representative, [answers customer calls and emails, resolves customer issues, and provides product information]{.mark}.  :::

• Answering calls: Answering inbound and outbound calls, including phone, email, and chat
• Listening: Listening to customers' concerns and needs
• Providing solutions: Helping customers with their issues and providing helpful solutions
• Resolving complaints: Resolving customer complaints and escalating issues to supervisors
• Processing orders: Processing orders, forms, and applications
• Educating customers: Educating prospective customers about products, programs, or services
• Researching: Researching company products and required information
• Maintaining records: Maintaining customer records and updating account information