Shift Supervisor (Full-Time) (1)

Position Summary

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Shift Supervisors exceeds customer's expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

Position Responsibilities

• Assists Store Manager with supervising, training and developing store personnel

• Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts

• Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised

• Delegates and ensures store merchandising tasks are completed in a timely manner

• Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

• Ensures all company policies, and loss prevention procedures are followed 

• Utilizes ZNET to help customers locate merchandise or find suitable alternatives

• Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

• Monitors cash flow, inventory and security control

• Maintains sales productivity, store appearance and merchandising standards

• Conducts and reviews all opening and closing procedures

• Manages emergency situations and conduct proper emergency procedures

• Follows proper accident procedures

• Provides feedback regarding AutoZoner performance to the store manager

• Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

• Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment 

• Processes returns and effectively manages inventory

• Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner

• Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Position Requirements

• High School diploma or equivalent

• ASE Certified preferred

• Demonstrates high level of integrity

• Excellent communication and decision making skills

• Ability to drive customer service