Senior Operations Project Manager (Retrieval Ops) Job Locations

US-Remote ID

2024-12957

Category Customer Service/Retrieval Operations  

Position Type Full-Time Overview

Dailey, substantial contact with internal management and executives. Frequent contact with clients, providers, and business partners.

Responsibilities

Oversee performance levels of the Retrieval Ops Shared Services, including KPIs and metrics reporting. * Oversee the performance levels of the Retrieval Operations Center, including performance reviews and employee relations. * Act as main point of contact for vendors as well as staff across all business units relying on Shared Services Retrieval Ops services. * Ensure appropriate staffing levels are in place, optimize employee scheduling, assist in developing and executing workflow and workload distribution. * Act as a liaison with Account Management and all departments supporting Retrieval Operations. * Assist in fostering and executing a workforce management strategy that is driven by and complements organizational strategy. * Advise Director/Manager regarding forecasting/planning based on actual experience and trend analyses. * Oversee the use of monthly incentive budgets for the Retrieval Operations department. * Oversee change leadership within the Retrieval Operations Center and Workforce Management team including process and performance improvement opportunities. * Monitor statistics of performance and drive completion of projects and departmental goals. * Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction. * Complete all responsibilities as outlined on annual Performance Plan. * Complete all special projects and other duties as assigned. * Must be able to perform duties with or without reasonable accommodation.

Qualifications

• Bachelor's degree, preferred.
• 3-5 years of previous call center leadership with sales or collections experience preferred.
• Previous experience in a supervisory or project management position.
• Demonstrated ability to communicate strategic objectives and procedures in both individual and large group settings.
• Demonstrated analytical and problem-solving skills.
• Knowledge of Cotiviti procedures and policies preferred. Mental Requirements:
• Communicating with others to exchange information.
• Assessing the accuracy, neatness, and thoroughness of the work assigned. Physical Requirements and Working Conditions:
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions expected. Base compensation is $80K - $106K. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 06/28/2024 Applications are assessed on a rolling basis. We anticipate that the application window... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities