Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE

To plan, organize, develop, and direct the overall operation of the Social Services Department in accordance with

current federal, state, and local standards, guidelines, and regulations along with established policies and procedures

and as may be directed by the Administrator, to meet medically-related emotional and social needs of the resident.

Disclaimer: The following statements are intended to describe the general nature and level of work assigned

to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and

skills required of the individual in this position. Other duties may be assigned as deemed necessary or

appropriate by management.

ESSENTIAL FUNCTIONS

1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity

Health and Trinity Senior Living Communities in behaviors, practices, and decisions.

2. Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents,

visitors, volunteers, and associates.) Create and maintain an atmosphere of warmth, propagating a calm

environment throughout the community. Actively participates / intervenes with direct care as needed and as a role

model in ongoing Sanctuary Training of personnel.

3. Execute assignments in a culture that is shared and collaborative across all divisions within TSLC.

4. Establish and/or maintain departmental procedures that support the necessary operational functions for the Social

Services Department.

5. Maintain department budget, place orders for equipment and supplies as necessary.

6. Determine departmental staffing requirements and assist in the recruitment, interviewing, and selection of

personnel for the Community or Department.

7. Monitor department work hours (including vacation and holiday schedules), personnel (if applicable), work

assignments, etc., to ensure proper workflow and adequate staffing levels in compliance with state minimum

regulations and sanctuary budgeted PPD hours.

8. Evaluate, develop, mentor, coach, counsel and discipline department staff. Supports community personnel from

other departments through coaching and mentoring to help achieve optimum standard of excellence. Addresses

issues of concern through courageous conversation and notifies department manager of any interactions requiring

attention.

9. Participate in community surveys and when necessary develop a plan of correction for department deficiencies.

10. Assume the authority, responsibility and accountability of directing the social service department and its programs.

11. Participate in planning related to resident, family, and community interests. Participate in discharge planning,

development and implementation of social care plans and resident assessments. Perform administrative duties such

as completing medical forms, reports, evaluations, studies, charting, arranging transportation, etc., as necessary,

coordinating activities with other departments as necessary.

12. Promotes optimum transition of resident for appropriate and safe placement for discharge. Provides ongoing

communication with resident and responsible persons of progress/status during stay.

13. Provide information to the resident/family on Medicare/Medicaid as well as other financial assistance programs

available. Provide consultation to staff, community agencies, etc., in efforts to solve resident concerns through the

development of social service programs.

14. Keep abreast of economic conditions/situations, recommending adjustments that assure continued provision of

daily social services.

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15. Assure social service progress notes are informative and descriptive of the services provided as well as the

resident's response(s) to the service. Review and develop a plan of correction for social service deficiencies.

16. Provides information and education for residents and responsible person on Advanced Directives to support

informational needs. Collaborate with Interdisciplinary team related to advance directives and assures medical

records are compliant with the completion.

17. Serve on, participate in, and attend various committees of the community (i.e., Infection Control, Policy Advisory,

Pharmaceutical, MDQI, etc.) as required or appointed by the Administrator/Executive Director.

18. Provide written and/or oral reports regarding social service programs and activities as directed by such

committee(s). Conduct grievance tracking and report out in the appropriate meeting. Evaluate and implement

recommendations as they may pertain to social services.

19. Participate in resident/group council meetings as requested and provide support services to such council.

20. Forecast needs of the department. Assist in preparing and planning the social services department budget, making

adjustments as necessary. Maintain current written records of department expenditures and cost reports.

21. Respect residents’ rights, including maintaining the confidentiality of all resident care information, knocking before

entering a resident's room, and ensuring all social services personnel are knowledgeable of the residents'

responsibilities and rights including the right to refuse treatment. Review resident complaints and grievances,

making written/oral reports indicating what action(s) were taken to resolve them.

22. Investigate and submit accident/incident reports to Human Resource within 24 hours after occurrence.

23. Must function independently, make independent decisions, demonstrate flexibility, personal integrity and ability to

work effectively with residents and personnel.

24. Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance

with the community policies and procedures.

25. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, TSLC Corporate

Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a

manner that reflects honest, ethical and professional behavior.

26. Provide residents with information concerning resident rights, living wills, etc., explaining as necessary. Serve as

grief counselor to families in need.

MINIMUM QUALIFICATIONS

1. Must possess a bachelor's degree in social work or a human service field including but not limited to sociology,

special education, rehabilitation counseling, or psychology along with one year of supervised social work

experience in a health care setting working directly with individuals.

2. Must be licensed as a Social Worker in this State.

3. Must be knowledgeable of state regulations and guidelines related to long-term care and specifically regarding

social worker responsibilities. (i.e. MDS, Discharge Planning, Advance Directives, etc.)

4. Previous experience working in long-term care or with the geriatric population preferred

5. Must have one to two years’ experience in a supervisory capacity in a hospital, skilled nursing care community, or

other related medical community

6. Must lead by example and possess superior customer service skills and professionalism

7. Flexibility to adapt to ongoing change and work in a fast-paced, customer driven environment.

8. Interpersonal skills to drive collaboration, commitment and productivity when working with cross-functional

teams, customers and end users.

9. Self-starter, highly motivated with high energy level.

10. Demonstrates superior written and verbal communication and presentation skills.

11. Basic to intermediate proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic

knowledge and experience with electronic mail and calendaring system in PC LAN environment. Ability to type

with speed and accuracy.

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12. Possesses a high degree of personal accountability, responsibility and independent decision making abilities with

the skills to plan, organize, develop, implement and interpret programs, goals, objectives, policies and procedures

of the organization.

13. Position requires minimal travel (less than 10%) within the Community’s geographic region and to home office in

Livonia, MI.

PHYSICAL AND MENTAL REQUIRMENTS AND WORKING CONDITIONS

1. Must be able to adapt to frequently changing work parameters.

2. Must be able to see, hear and smell or use prosthetics that will enable these senses to function adequately so that

the requirements of this position can be fully met.

3. Primarily works inside with frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting.

Must be able to push, pull, move and or lift a minimum of 25 pounds to a minimum height of 3 ½ feet and be

able to push, pull, move and or carry such weight a minimum distance of 10 feet. May be necessary to assist in the

evacuation of residents in emergency situations.

Physical mobility that includes movement from place to place.

Physical agility, that includes ability to maneuver body while in place.

Dexterity of hands and fingers.

Coordination, including eye-hand, hand-foot.

4. Must possess the above ability with or without the use of prosthetics that will enable adequate functionality so that

the requirements of this position can be fully met.

5. Subject to exposure to noise, infectious waste, diseases, conditions, etc. including TB, HIV, HEP B viruses. May

be subject to the handling of and exposure to hazardous chemicals.

6. Must be able to speak, read and write the English language in an understandable manner.

7. Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile individuals

within the community. Must possess the ability to deal tactfully with personnel, residents, family members, visitors,

government agencies/personnel and the general public.

8. Must not pose a direct threat to the health or safety of other individuals in the work place.

9. Must be able to cope with the mental and emotional stress of the position.

10. Must meet the general health requirements set forth by the policies of this community, which include a medical

and physical examination.

11. May be required to work beyond normal working hours, on weekends and other positions temporarily when

necessary and may be subject to call back during emergency conditions. May be required to work on shifts other

then those which originally hired.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran