Regional Director, Support ServicesReq #:0000169314

Category:Leadership

Status:Full-Time

Shift:Day

Facility:Barnabas Health Medical Group

Department:Support Services

Location:

Remote, 379 Campus Drive, Somerset, NJ 08873

Job Overview:

The Director of MSO Services plays a vital role in overseeing the management of the Management Services Operations [MSO] team within the RWJBarnabas Medical Group.

Reporting to the VP of Administration, the Director of MSO Services partners with MSO team leads to deploy resources and services to key customers, including RWJBH MG practices and affiliated provider groups.

Qualifications:

Required:

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent experience

• Management experience in physician practice management or MSO service leadership, with a minimum of three to five years of experience

• Proven leadership skills in training/mentoring employees

• Experience in project management, continuous improvement, and leadership of complex projects or initiatives

Preferred:

• Master's degree in health services [MS, MPH, or MHA], or business administration [MBA]

• Background in Supply Chain Management, Revenue Cycle, HIMs, Coding, and/or Credentialing Privileging preferred

Schedule:

• Monday through Friday

• Hybrid opportunity - 3 days in office preferred

Essential Functions:

• Supervise and support MSO team leads, responsible for project management and float pool management

• Primary liaison for coordinating additional centralized support services

• Foster relationships with key stakeholders to improve the efficiency and effectiveness of the Medical Group MSO

• Establish and maintain an administrative structure that supports provider practice operations and future growth plans for the Medical Group

• Enhance employee engagement and foster a culture of collaboration and enthusiasm among the MSO team

• Implement and recommend Key Performance Indicators [KPI] and Service Level Agreements in collaboration with key stakeholders

• Ensure accountability through regular communication and reporting on key performance metrics, including productivity and quality

• Leadership ability with a focus on influencing and implementing change

• Talent recruitment and retention skills

• Strong communication, listening, and participative leadership qualities

• Customer-focused with a professional demeanor

• Knowledgeable about the business and essential technical and functional skills; understands various business propositions and operations

• Effective management of people; sets goals, measures accomplishments, and provides feedback; delegates and develops staff

• Ability to assess strengths, weaknesses, and potential; hires and deploys staff effectively

• Driven to achieve results, initiates action and follows through on tasks

• Navigates the organization to get things done; politically aware and capable of presenting views effectively

• Relates well to a wide range of people; builds diverse networks and treats everyone equitably

• Approachable and easy to communicate with; maintains composure under stress and listens attentively

Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)

• Medical and Prescription Drug Insurance

• Dental and Vision Insurance

• Retirement Plans

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Wellness Programs

• Voluntary Benefits (e.g., Pet Insurance)

• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer