Job Summary

The Inside Operations Specialist - Knox is an integral part of the sales process by working as an extension of the Sales team to provide hardware, software, and Knox service support to their assigned customers. This position will be responsible for the operational tasks required for effective supply chain management.

This position is required to report to the SHI Somerset, NJ office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but are not limited to:

• Act as liaison between Outside/Inside Sales, customers, and SHI internal departments

• Provide excellent customer service and support to customers and sales team

• Provide Business Intelligence (BI) reporting assistance

• Perform SharePoint site documentation management and maintenance

• Escalate issues and concerns to appropriate leadership

• Assist Sales with current and new business initiative planning

• Maintain customized SHI.com catalogs for customers

• Confirm Knox services have been completed

• Attend customer facing meetings or conference calls for project/solution requirement gathering

• Ensure all functional specifications of project are accurately documented and meet customer business requirements using OneNote, MS Teams, or SharePoint

• Communicate tracking results to team and customers via emails, BI reporting, Excel, etc.

• Coordinate and oversee new and existing customer roll out plans to ensure process is being followed and is efficient

• Frequently update customers on progress or issues of orders and services

• Regularly communicate status of work to manager via 1x1s, OneNote updates, team meetings, etc.

• Execute sales work procedures in conjunction with sales teams

• Enter customer/project specific purchase orders and provide updates to Sales and customer of order status

• Communicate instructions on internal process for new and existing work to inside sales teams

• Communicate with sales teams and warehouse employees regarding all Integration Center projects, ensuring all aspects of projects are completed within customers deadlines

Qualifications

• 1 year of experience in an ISAM, IAM, IAE role, I(D)CS role, or minimum 1 year working as a liaison between the Sales Department and other departments in a sales support role

• Bachelor's degree

• Strong understanding and working knowledge of sales structure and processes

• Must have experience building and maintaining professional relationships with vendors and partners and other departments within the company

Required Skills

• Capable of driving projects to completion while overcoming internal and external barriers

• Strong verbal and written communication skills

• Ability to learn fast and absorb knowledge on a daily basis

• Ability to adapt quickly to changes and work as part of a team in a fast-paced environment

• Excellent multi-tasking and organizational skills

• Ability to be confident and assertive

• Ability to handle multiple issues simultaneously

Preferred/Qualifications Skills:

• Experience with the following applications is helpful, but not required:

• Microsoft Dynamics AX and CRM

• Microsoft Office applications, in particular Outlook and Excel

• Microsoft Office SharePoint

• Microsoft Office OneNote

• Microsoft Business Intelligence

• Knowledge of warehouse structure and configuration services is a plus

• Knowledge of Product Catalog

• Sales Experience

Additional Information

• The estimated annual pay range for this position is $55,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-NJ-Somerset

Requisition ID 2024-17904

Approved Min (Total Target Comp) USD $55,000.00/Yr.

Approved Max (Total Target Comp) USD $90,000.00/Yr.

Compensation Structure Flat Base

Category Customer Service/Support