SUMMARY:

Perform selected clinical duties that assist in the delivery of patient care management to the degree of training and as delegated by Office Manager,

practice physician(s), nurse practitioner(s), physician assistant(s) or nurse(s). Responsible for assisting physicians with patient care by controlling patient flow, obtaining and documenting necessary history and vital signs, performing assigned procedures, and providing patient education.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Consistently applies the Brown Medicine values of patient care priority, dignity, collaboration, integrity and quality in support of the Brown Medicine mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education.

Is responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct.

Consistently practices the Brown Medicine Customer Service Standards.

• Rooms patients (Vitals, weight, medications, PMH, Surgical History, Family History, Drug allergy, social history (smoking history and alcohol use etc.), .

• Maintains a smooth patient flow.

• Manages patient’s call for non-urgent issues (e.g., reminder of appointment date, scheduling/ rescheduling issues etc.)

• Administers prescribed medications and treatments

• Observes, records and reports patients’ vitals and reactions to treatments.

• Assesses patient needs and suggests solutions to patient care problems.

• Maintains accurate patient records.

• Assures patient stays for required observation time after injection(s).

• Reacts appropriately in patient reaction situations; informs physician and/or other clinical staff as necessary to mitigate adverse reactions.

• Responsible for following OSHA regulations.

• Maintains patient, employee and clinic confidentiality.

• Obtains medical records, procedure/lab test result

• Ensures cleanliness of room

BASIC KNOWLEDGE:

• High school diploma or GED.

• Graduate of a Medical Assistant Program or demonstrated experience of a minimum of one-year experience gained through prior employment.

• National certification preferred.

• Knowledge of examination, diagnostic and/or treatment procedures as dictated by specialty area.

• Knowledge of common safety hazards and precautions necessary to maintain a safe work environment.

• Ability to react calmly and effectively in emergency situations.

• Ability to interpret, adapt and apply guidelines and procedures.

• Ability to communicate appropriately.

• Ability to sort and file materials correctly by alphabetic or numeric systems.

• Ability to establish and maintain effective, professional working relationships with patients, physicians, supervisor and peers.

EXPERIENCE:

Prefer a minimum of one-year experience working in a medical setting.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Conditions common to a clinical practice environment including potential exposure to communicable diseases, medicinal preparations and hazardous materials. Involves frequent contact with patients. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

INDEPENDENT ACTION:

Work is performed under general supervision, with some independent judgment exercised in determining priorities.

SUPERVISORY RESPONSIBILITY:

None.

EOE/F/M/Vet/Disabled