Description:

Reliable Medical Dispatcher will act as a communication point for emergency and non-emergency calls. The dispatcher will receive requests, transmit messages and track vehicles.

Primary Responsibilities:

• Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times.

• Intake orders from clients and customers via phone, professionally and respectfully

• Enter all orders in medical tracking system and maintain logs and other information

• Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam.

• Assist technicians/nurses with troubleshooting.

• Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person.

• Provide field techs with information about orders, traffic, obstacles and requirements

• Make CD images and distribute appropriately

• Grant online access to outside medical professionals

• Correct and modify issues with exams or order information

Requirements:

• Excellent communication skills both verbal and written

• Great organizational skills, and able to prioritize and delegate tasks and responsibilities effectively

• Great interpersonal skills to interact with internal and external managers, clients and associates

• Experience in upholding performance and quality standards

• High school diploma or higher education

• Previous Medical Dispatch or customer service experience

• Flexible schedule and hours

Benefits:

• Generous Medical, Dental and Benefits Package

• PTO

• Long-Term Disability and Life Insurance

• Overtime Opportunities

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