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Kelly Services IT Helpdesk Specialist in Skokie, Illinois

IT Helpdesk Specialist, Skokie, IL

Kelly Services is currently seeking an IT Helpdesk Specialist working onsite in Skokie, IL.

This is a contract to hire role, manager prefers for candidates to start working at 7:30 AM CST.

The Help Desk specialist will serve as the first point of contact for users seeking technical assistance relating to end user technology issues including laptops, desktops, tablets, mobility devices, A/V equipment, phones, and printers.

You must have proven level one helpdesk experience in a Microsoft Windows environment including installation, upgrade and support.

Responsibilities

  • Triage service desk tickets, update and follow through to completion. Keep all interested parties informed of issue, progress and resolutions.

  • Troubleshoot all level one end-user support requests.

  • Perform hardware and software installation, upgrades and repairs.

  • Assist with network account maintenance (password expirations and lockouts).

  • On-boarding of new employees including new hardware deployment, user setup and training.

  • Off-boarding requests including deactivation of accounts and collection of hardware.

  • Preventative maintenance such as windows, antivirus and other application updates.

  • Assist with data backup and disaster recovery operations.

  • Escalate all unresolved incidents in a timely manner to the next level of support personnel.

  • Monitor automated system alerts and troubleshoot issues.

  • Develop and maintain internal system documentations.

  • Perform assigned project work and other related duties as required.

  • Comply with company rules and maintain confidentiality of company-sensitive data.

  • Keep manager informed of activities and situations that impacts the team goals and objectives.

Qualifications

  • Degree in related field and/or relevant industry certification.

  • At least 2 years of experience supporting Windows network environment.

  • Proven experience with Microsoft Windows 7 and 10.

  • Proficient in Microsoft Office applications (Office 365 experience preferred)

  • Strong understanding of PC hardware, able to perform break/fix, installations, and upgrades.

  • Experience supporting printers, phones and AV equipment.

  • Basic understanding of network infrastructure and internet protocol.

  • Exposure to Windows server and Active Directory will be a bonus.

  • Ability to diagnose and resolve complex technical issues in a timely manner.

  • Proven background using a ticketing system.

  • Strong organizational and customer service skills.

  • Ability to collaborate and work in a team environment.

  • Self-motivated with the ability to multi-task and adapt to changes in a fast-paced environment.

  • Willingness to learn new systems and skills.

Apply Today!

*Available for purchase and administered by a designated third-party vendor.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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