Provider Relationship Account Manager, Community Engagement Louisiana Crisis Hub

Location: This is a field-based position for the state of Louisiana. You must reside within the assigned coverage area within Louisiana.

Regional coverage areas & included parishes:

• Regions 1 & 10: Orleans, St. Bernard, Plaquemines, Jefferson

• Regions 3 & 9: St. Helena, Washington, Livingston, Tangipahoa, St. Tammany, St. John, St. James, St. Charles, Assumption, St. Mary, Lafourche, Terrebonne

• Regions 2 & 4: West Feliciana, East Feliciana, Pointe Coupee, West Baton Rouge, East Baton Rouge, Iberville, Ascension, Evangeline, St. Landry, Acadia, Lafayette, St. Martin, Vermilion, Iberia, St. Martin

• Regions 5 & 6: Cameron, Calcasieu, Jefferson Davis, Beauregard, Allen, Vernon, Rapides, Avoyelles, Concordia, Catahoula, LaSalle, Grant, Winn

• Regions 7 & 8: Caddo, Bossier, Webster, Claiborne, Bienville, DeSoto, Red River, Sabine, Natchitoches, Union, Morehouse, West Carroll, East Carroll, Lincoln, Jackson, Ouachita, Richland, Madison, Caldwell, Franklin, Tensas

TRAVEL : Up to 90% travel is required within the assigned coverage area and occasionally to other locations within the state of Louisiana.

The Provider Relationship Account Manager, Community Engagement Louisiana Crisis Hub is responsible for developing and maintaining positive relationships with the community, communicating administrative and programmatic changes, and facilitating education and the resolution of provider and stakeholder issues. Will serve as the Louisiana Crisis Hub representative in their respective communities.

How you will make an impact:

• Developing and maintaining positive and productive relationships with the provider community through regular on-site and/or virtual visits as indicated by marketing and outreach plan.

• Serving as a conduit for external communications, including updates on administrative and programmatic changes.

• Delivering provider education and resolution or escalation of provider concerns and issues.

• Attending in-person and virtual community events and meetings to strategically develop and nurture critical relationships.

• Promoting the Louisiana Crisis Hub to both the general population and targeted providers and stakeholders.

• Establishing organized and chartered Community Collaboratives, inclusive of identified key stakeholders, providers, and other members, whose focus will be on data-driven review of the Louisiana Crisis System and soliciting actionable feedback from participants to drive localized initiatives that improve community access to effective crisis services. Each collaborative will focus on creating a common understanding of crisis system expectations statewide while addressing local needs and concerns in a culturally-sensitive and nuanced way.

• Supporting the overall outreach activities of the team by occasionally supporting or participating in events or meetings in neighboring service areas. It may also be necessary at times to flex worked time in order to attend events that happen in the evening or on weekends.

• Serving as a knowledge and resource expert regarding provider issues impacting provider satisfaction and network retention; researches, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners.

• Primarily responsible for a portfolio of providers within a defined cohort.

• May assist Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education, contract questions and non-routine claim issues.

• Researching issues that may impact future provider contract negotiations or jeopardize network retention.

Minimum Requirements:

Requires a bachelor’s degree; minimum of 3 years of customer service experience including 2 years of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background. Travels to worksite and other locations as necessary.

Preferred Skills, Capabilities and Experiences :

• Presentation and public speaking experience strongly preferred.

• Experience working remotely and bearing responsibility for a significant geographical area strongly preferred.

• Provider relations experience, particularly in healthcare, strongly preferred.

• Experience promoting behavioral healthcare and/or crisis services strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.