Description

We are seeking a Principal Program Manager to join our Reverse Logistics (ReLo) Operations Excellence (ROE) team. In this strategic role, you will spearhead initiatives to standardize and optimize reverse logistics operations across our global network and business verticals. Working closely with operations and business leaders, you will drive consistency in processes, technology implementation, and initiative prioritization throughout our worldwide ReLo network. The ideal candidate combines analytical rigor with excellent communication skills, demonstrating the ability to work independently while fostering strong cross-functional relationships. Success in this role requires strategic thinking, effective writing, and precise planning to deliver on objectives across multiple timeframes - from weekly targets to yearly goals. You will collaborate with stakeholders at all levels across geographic regions, while coaching functional leadership and partners on operational policies and tools. We seek a self-motivated, passionate professional who pays careful attention to detail and can drive holistic operational excellence throughout the organization. Your ability to build consensus, implement standardized solutions, and measure success across diverse business units will be crucial to advancing our global reverse logistics capabilities.

Key job responsibilities

Assessment & Analysis

• Conduct comprehensive analysis of existing reverse logistics capabilities, processes, safety standards, and operational configurations across all geographical regions

• Identify operational gaps, inefficiencies, and opportunities for standardization

• Develop analytical frameworks to evaluate operational parity across the network

• Create data-driven assessments of current state operations and future state requirements

Strategy & Planning

• Design and socialize mental models for prioritizing parity initiatives based on business impact and feasibility

• Partner across ROE pillar leads and other teams to develop comprehensive standardization strategies

• Create multi-year roadmaps for achieving operational excellence and parity across the network

• Define clear metrics to measure progress and success

Leadership & Influence

• Drive strategic alignment across senior leadership stakeholders and business units

• Influence annual planning cycles and resource allocation to support parity initiatives

• Lead executive-level presentations and reviews to secure buy-in for strategic initiatives

• Build and maintain strong partnerships with regional operations leaders

Program Management

• Oversee large-scale, complex programs spanning multiple regions and business verticals

• Develop detailed project plans, timelines, and resource requirements

• Identify and manage dependencies, risks, and mitigation strategies

• Drive regular program reviews and status updates with key stakeholders

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience

• 7+ years of managing, analyzing and communicating results to senior leadership experience

• Bachelor's degree

• Experience implementing repeatable processes and driving automation or standardization

• Experience defining program requirements and using data and metrics to determine improvements

• Proven track record of influencing senior leadership and driving organizational change

• Deep understanding of reverse logistics operations and supply chain management

• Experience working with global teams and managing cross-cultural initiatives

• Strong analytical and problem-solving skills

• Excellent communication and presentation abilities

• MBA or relevant advanced degree preferred

Preferred Qualifications

• MBA

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,900/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.