The Admissions Coordinator is an important role at Victory House, as you are the first person a potential client speaks to. This role's main duty is to screen potential clients for placement at Victory House. Victory House is a 30 bed inpatient hallway house for adult men with substance use disorder. Victory House aims to empower individuals to continue their recovery journey after rehab in a safe, secure, and supportive environment.

Job Description                                        

• Admissions speaks directly with individuals and referral sources to conduct pre-screening assessments with potential clients
• Primarily responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family (if applicable)
• Persons in this role are responsible for assessing clients and screening of patient referrals to guarantee that client is meeting criteria for hallway house according to ASAM standards
• Review prospective admissions against approved admission criteria, policies, and procedures.
• Admissions play a vital role in ensuring all clients have a chance at recovery and that they are supported to have access to treatment services
• The admissions person is responsible for answering all potential admission calls and completing necessary screening questions
• Must be able to multitask, ability to manage time efficiently and handle high-stress situations
• Understanding of funding processes, obtaining the initial authorization of care with the insurance company.
• Ability to communicate effectively, demonstrates excellent phone skills including inquiry calls, explanation of assessment processes, scheduling appointments 
• High attention to detail
• Knowledge of patient confidentiality laws and regulations
• Communicate with persons seeking treatment via phone and/or email with referral sources. Must possess strong communication skills, both written and verbal
• Must have basic computer skills and be able to manage inputting of client data into programs, for example, company EMR, PA Promise, WITS.
• Maintains appropriate boundaries and ethical behavior with clients, families, and other professionals
• Bed board management
• Other duties as assigned by supervisor and/or other management

Position Qualifications:

Education: minimum of high school diploma or GED preferred

Experience: A minimum of one (1) years' experience in customer service

A minimum of one (1) years' experience in Healthcare Admissions preferably in mental health or substance use disorder

Location: This position is remote