This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12470132

Job Title: Full-Time Teller/CSR

Work Location: Plaza Branch

Department: CSR/Teller

Reports to: Plaza Branch Manager

? Full-Time ? Hourly, Non-Exempt

Job Summary:

This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller/CSR, you should have a professional appearance and a customer-focused positive attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate.

This position is not a remote position, nor does it have the option of being a hybrid position.

Work schedule is Monday through Friday and Saturdays as scheduled.

Teller duties and responsibilities include, but are not limited to:

• Receives cash and checks for deposit, verify amounts, and looks for check endorsements. Examine cash carefully to guard against acceptance of counterfeit bills
• Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
• Enter transactions into the Fiserv teller product and issue customer receipts
• Redeem Savings bonds
• Process payments loans, credit card and safe deposit box, as well as process credit card cash advances.
• Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepare bank cashiers checks
• Explain bank services and charges to customers
• Observe suspicious behavior and reports any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• Daily balancing of ATM, coin machine and vault.

CSR duties and responsibilities include, but are not limited to:

• Troubleshooting a variety of customer issues
• Assist customers with electronic banking needs, debit card needs, wire transfer requests, stop payments and more
• Instant Issue Debit Cards
• Resolve document exceptions
• Opening accounts in Navigator/Fiserv (personal & business) including HSA, IRA, & Trust accounts
• Assist customers with opening or renewing Certificates of Deposit
• Placing check orders
• Back up each CSR
• Be knowledgeable of Patriot Act

Duties that apply to both Teller and CSR include, but are not limited to:

• Answering phones
• Closing Accounts
• Assist customers with electronic banking needs, debit card needs, wire transfer requests, stop payments and more
• Identifying/assisting with fraudulent activity on accounts and debit cards
• May be required to become a Notary Public
• Ongoing required training and workshop participation

Required Qualifications:

• Must be willing to learn bank policies, procedures and general banking practices.
• Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
• Possess the necessary judgment that is required to assess, interpret and meet the needs of customers.
• Represent and promote the bank and its various banking products.
• Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
• A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

Experience and Education: