SUMMARY

Under regular supervision, carries out receptionist and telephone answering functions, clinical appointment scheduling and clinical record filing. Provides general office clerical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets patients and visitors in a prompt and courteous manner, and facilitates adherence to schedule of appointments.

Schedules/cancels/confirms patients’ appointments according to the criteria of the department. Provides accurate information such as directions, pre-visit instructions, insurance form requirements, etc.

Registers patients completely and accurately, ensuring that pertinent data is obtained from patient and entered into computer system or updated as needed.

Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.

As directed, communicates with various hospitals and physician offices regarding patient related information and documents. Provides information in accordance with patient confidentiality standards.

Requisitions and returns patient charts on a daily basis.

Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that charts, lab slips, x-ray reports, etc are filed and/or retrieved in a timely manner.

Assists with billing procedures and forms as directed.

Develops and maintains good customer relations skills consistent with the department’s guidelines.

Understands and adheres to legacy Rowan’s compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.

Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

At least one (1) year of clerical experience, preferably involving receptionist and scheduling duties in a medical office or clinical setting, required. Typing/word processing skills and excellent customer service skills required.

This is a Part-Time Regular position, working 27 hours a week.

NOTES:

• Only completed, online applications submitted on or before the deadline will be considered.

• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.