GCI's Network Maintenance Technician Iis responsible for maintaining and repairing system wide oversight and quality control of network signal processing. Troubleshoots and repairs problems with transmission levels, and/or equipment failures to included: network analysis, headend and outside plant maintenance and integrity, technical leadership of outside plant maintenance, personnel, and all relevant. The primary customer is the public who has purchased and is using company products and services who are considering upgrading/expanding products and services. As well as considering purchasing and/or using GCI facilities' products; immediate customer is Technology Solutions, other departmental personnel and/or outside agencies, vendors, utilities, etc.

**This Technician role is eligible for a $2,500 Hiring Bonus for new hires!

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:**

• Responsible for constructing, maintaining, and repairing network facilities, systems, cabling including equipment and related components involved in signal processing, amplification, and transmission.
• Troubleshoots and repairs problems with transmission levels, signal losses, off-air interference, and equipment failures.
• Representing the company's service and philosophy,providing telecommunications installation and servicing of Video, high speed Data and Voice product lines within customers residence and business properties in an efficient and professional manner.
• Performs preventative or corrective maintenance, such as underground cable locates, outage response, rewiring or upgrading cabling and equipment, impairment mitigation, system drive off and repairs.
• Utilizes test equipment to measure adjust signal strength to ensure optimum reception.
• Performs routine maintenance, surveillance, and construction operations onall Radio Frequency / Microwave / Fiber Optic / AC / DC/ Wireless /HFC Networks, Facilities, and related components providing video, voice, and data services.
• Completes routine balancing, aligning, sweeping, proof of performance andrequired compliance adjustments of components and equipment used to amplify and process signals. Monitors and supports critical network elements to maintain the continuous operation of network and system infrastructure.
• Responsible for carrying out assigned construction activities in support of new plant construction, rebuilds and existing plant upgrades. Knows and adheres to applicable construction codes and safety regulations. Digs holes; lays foundation; places poles; lays cable; unreels, pulls, and strings wire from pole to pole.
• Dismantles, moves, or removes aerial, underground, or building wire, cable equipment, poles, and hardware. Installs and replaces power supplies, converters, and terminal boxes. Operates heavy-duty power equipment and hand tools.
• Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
• Responsible for installing, servicing, and troubleshooting telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office.
• Responsible for basic vehicle maintenance, truck stock, and follows the company's safe driving and other applicable policies. May be required to pass, background check, pre-employment, and random controlled substance screening, and obtain commercial driver's license within 6 months of employment.

COMPETENCIES:

• Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the public.
• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Knowledgeable and responsive to inancial accountability for vehicles, inventory (e.g., test equipment), paperwork, and safety procedures to minimize claims.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Ability to accurately calculate signal losses and amplification from headend to customer premise equipment and able to synthesize multiple pieces of technical information to develop timely solutions to network problems. Articulate technical information clearly and concisely in written and electronic follow-up reports and work orders regarding system damages and outages, complete written and electronic route sheets. Communicate technical information effectively verbally to customers, contractors, utility workers, fellow employees, and the public in an effective manner commensurate with their level of understanding.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct and Ethics. Interprets and accurately applies applicable codes, regulations, policies, procedures, guidelines, etc.
• CUSTOMER FOCUS - Develops positive rapport with customers. Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to promote teamwork and encourage a professional, courteous work ethic.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of home/business wiring, adjusting, installation, and service of consumer electronics equipment knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Organizes assignments, equipment, and routing to maximize productivity. Operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair. Familiar with cable modem systems to include any OTN interface devices, troubleshooting techniques and monitoring.
• SAFETY and SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Basic MS Office knowledge (e.g., Outlook, Teams, Word, Excel)and industry specific programs that track signal leakage, outages, system monitoring, etc.

Additional Job Requirements: This is an intermediate level position within the telecommunications field outside network maintenance and field servicesthat will support and learn from the company's certification, education, and senior technicians the in depth understanding for routine preventative and corrective network maintenance, repairs to field and network facilities and plant providing video, voice, data, and wireless services at varying locations including customer's residential and/or business properties, field and central offices. Demonstrating proficiency and working knowledge of several areas of installation and service-related functions. Proficient in installation and service of all company products. Handles semi-routine installations and repair; ability to recognize deviation from accepted practices and confirms with senior technicians appropriate next steps. Must be able to determine system problems and outages; perform preventative maintenance/repair and testing of residential/business wiring, programming and hook up of electronics equipment, security, high-speed data and/or telep