Automotive Cashier - Summary

Receives payment for products or services sold by the repair shop and plays a key role in maintaining or creating customer satisfaction for the business transaction.

Automotive Cashier - Essential Duties

• Greets customers at the cashier window in a pleasant and professional manner.
• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
• Works with department managers to keep abreast of new products and services offered, their features and value and any changes in price.
• Answers customer questions about service performed or products purchased or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provides clerical and secretarial assistance to departments as needed.
• Answers phones.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Other tasks as assigned.