St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Director of Referral Development & Patient Access identifies, establishes, maintains, and develops relationships with all potential referral sources within assigned territories. Ensures consistent and compassionate communication throughout the treatment experience for patients, their families, and all referral sources. Develops relationships with hospitals, doctors’ offices and first responders to expand the Network’s reach and will play an integral role in supporting and assisting clients on the path to recovery.

JOB DUTIES AND RESPONSIBILITIES:

• Manages consumer relationships and the team’s interactive engagement with consumers using technology and marketing with the goal of improving relationships with consumers, assisting in retention and driving growth.

• Manages the Centralized Intake Department, Walk-in Centers, Community Liaisons, Community Outreach and Crisis Intervention services and staff.

• Establishes, maintains, and develops relationships with referral sources and assists patients, families and all referral sources in the transition to treatment.

• Acts as a liaison between program staff and referral sources.

• Compiles competitive data and analyses within the Network’s geographical region, developing and driving a Referral Development Strategic Plan and monitoring progress toward goals.

• Conducts presentations to highlight Network services offered.

• Adheres to department and Network policies and procedures.

• Demonstrates knowledge and adherence to state and federal confidentiality regulations.

• Works cohesively with St. Luke’s Penn Foundation (“SLPF”) leadership and with St. Luke’s University Health Network (“SLUHN”) leadership.

• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.

• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.

• Complies with Network and departmental policies regarding attendance and dress code.

• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands to handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Travel required up to 75% of the time. Some out-of-the-area and overnight travel may be expected. Frequent local travel in our services area to supervise Clinical Liaisons and/or build relationships with referral sources.

EDUCATION:

• Bachelor’s degree in human services, behavioral health, marketing, or similar fields; master’s degree preferred.

TRAINING AND EXPERIENCE:

• Ten (10) years of experience in behavioral health or addiction treatment, or sales and marketing within the treatment/recovery industry.

• Comprehensive understanding of the full continuum of behavioral health, substance use disorder and community resources and how patients can most effectively utilize and access these services. This will include but not be limited to Centralized Intake, Walk-in Centers, Community Liaisons, Community Outreach and Crisis Intervention.

• Life experience with or in behavioral health is preferred.

• Ability to proactively identify problems, take action without being prompted, and actively contribute to projects by proposing solutions.

• Ability to adjust quickly to changing circumstances, demonstrating flexibility and openness to change while maintaining productivity and effectiveness.

• Proficiency in Microsoft Office and Salesforce preferred.

• Demonstrates exemplary customer service skills.

• Exceptional verbal, written communication skills, organizational and presentation skills.

• Experience in the education of products and/or services to multiple management layers of a hospital and/or health systems.

• Ability to handle sensitive situations with diplomacy and tact.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)