ABOUT UNITED ALLOY:

United Alloy is a preferred designer, manufacturer and powder coater of certified metal tanks, skids, frames, trailers, chassis and related products crafted to world-class quality standards in strategic partnership with Fortune 500 OEM customers.UA products are proudly “Made in the USA”. In addition to being made in the USA, UA is also 9001 certified, and has been recognized as a WBENC woman/minority owned business.

CULTURE:

United Alloy empowers and entrusts our employees to manage the responsibilities of both their work and home lives. We are an agile team that produces extraordinary results, setting the standard in safety, quality, productivity, and profitability. Employees act with a sense of ownership, take initiative to problem solve and is committed to the company’s mission, their team and themselves.

United Alloy is supportive and encouraging of our employees, we are able to help make their dreams become a reality. At UA, every employee matters to us. We want everyone to have their own success story in their personal and professional lives. It’s one way that makes us an actively engaged team, inspired to win together.

REPORTS TO: Director of Supply Chain

SUMMARY: The Customer Support Specialist will provide the first line of contact and on-going support for the UAI customer base and UA Outside Sales. Being a customer-focused role, the primary focus of this position ensures Total Customer Excellence through adherence to internal sales processes and practices. This is attained through providing consistent and seamless communication of project status from development to delivery to customer. The expectation is we are providing a total customer solution that is unmatched against industry standards.

WHAT YOU'LL DO:

• Manages all aspects of Sales Order Entry process to include entry, contract review & engineering change requests in a timely and organized manner

• Primary contact for OEM Buyer and provides daily, weekly & monthly open order reports and current scheduling parameters based on current Production capabilities

• Escalates Customer concerns and works with internal stakeholders to ensure customer satisfaction is retained.

• Supports Cross-Functional internal team(s) by communication of RFQ, Approval Request & follow-up, and submission of Engineering documentation.

• Issues order acknowledgements and composes professional communication to customers and potential customers.

• Communicates with all departments whose involvement impacts customer communications, Engineering, Production, Quality, and Shipping.

• Maintains accurate Customer profiles, pricing initiatives and necessary process integrity to ensure compliance with our ISO certification process audits.

• Develops team collaboration with incremental cross training to ensure readiness when events occur that require additional duties that are outside normal scope.

• Attends, facilitates, and presents fact-based reports and analysis both for onsite and offsite customer visits when traveling with UA Outside Sales.

• Any other duties/responsibilities as assigned by Manager of Sales.

  WHAT YOU'LL BRING OR WE'D LIKE TO SEE:

• Associate or bachelor’s degree in business or related field preferred.

• 4-5 years of sales and/or customer service experience within the manufacturing field

• Must possess and exemplify a professional skill set when it relates to all written and verbal customer communications.

• Demonstrate an ability to understand, prioritize, manage, and professionally grow in current skill set.

  Familiarity working with an ERP- Cloud based database environment.

• Must be able to navigate in a windows-based computer environment.

• Ability to travel 5% of the time.

• 12 Expected Behaviors of Actively Engaged Person – 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile.

  ADDITIONAL INFORMATION:

• This will be an onsite position in Seguin, Texas.

• If selected for the role, a background check will be conducted.

• May require training at our HQ in Janesville, WI.

• Travel up to 5% of the time.

  BENEFITS:

  In addition to excellent starting wages, we offer a competitive compensation and benefits package as well as numerous perks.

• Medical, dental and vision

• Generous PTO and Vacation policy

• 401(k) with company match

• Bonus opportunities

• Paid training

• Earn a competitive salary and performance-based bonus opportunities.

  Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand, sit, walk, bend, twist, stoop, pull, push, assemble, and carry for extended periods of time. Ability to lift and/or move up to 25 pounds regularly, frequently lift or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with an assist.

  Competitive Benefits Offered: Health, Dental, Vision, 401k, STD, LTD, Tuition Reimbursement and more!