Supervisor, Customer Service - Printlynx

Location: Sedalia, Missouri

Provide front line customer service support for Sedalia operations and supervision of Printlynx Commercial Print team.

• Provide technical guidance and oversight to Printlynx sales representative and customer service reps

• Responsible for balancing, collections and bank deposits

• Handle escalations to ensure customer satisfaction

• Initiate job tickets

• Monitor Work in Progress

• Work with Accounting for month-end billing

• Lead Estimator answering questions for sales and customer service representative and internal departments

• Manage storefront and online system

• Work with external vendors for quotes and track outsources jobs

• Order of paper and envelope supplies and manage inventory

Required:

• High School Diploma

• 5+ years’ Customer Service experience

• Knowledge of sales techniques

• Solid cash handling and math skills for estimating

• Working knowledge of full MS Office suite

• In-depth knowledge of Sedalia product offerings

• In-depth knowledge of Sedalia production processes

• Pleasant and professional telephone presence

Preferred:

• Relevent AA degree

• Print estimation knowledge/experience/training

• Experience managing vendor relationships