Customer Support Manager - New York City Transit

Location:

Plattsburgh, NY, US, 12901Elizabeth, NJ, US, 07208Secaucus, NJ, US, 07094

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Responsibilities

• The Customer Support Manager provides advice and assistance to internal/external customers to ensure satisfaction with regard to vehicle performance

• Must be local to or willing to travel to the New York City metropolitan area

• Develop and maintain strong relationships across all levels within the customer organization

• Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data

• Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement

• Investigate root cause and develop countermeasures for repeat failures

• Analyze Mean Distance Between Failure data and issue reliability reports for the customer

• Support with fleet wide campaign activities

• Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available

• Find viable commercial and technical solutions to ensure client satisfaction

• Act as liaison with Nova Bus internal teams to resolve customer issues

• Be on-call during weekends and evenings

• Safeguard organizational and personal informationconfidentially

• Respect and enforce the policies, rules, and values of the company

Education and Experience

• 5 to 10 years of hands on and technical experience in the automotive industry

• Preferably a bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience

Knowledge and Skills

• Successful team member with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders

• Excellent analytical skills, strong customer focus and a positive attitude are key requirements

• Independence and resourcefulness

• Confident and effective decision-maker

• Proven presentation skills

• Strong facilitation and conflict resolution skills

• Advanced knowledge of the Microsoft Office suite, specifically PowerPoint and Excel

• Bilingual; is not required but an asset

Travel

• Frequent travel to local customer and company facilities

• Occasional travel to suppliers and factory

Salary and Benefits Statement

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $91,500.00-$130,700.00 and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

• Competitive medical, dental and vision insurance

• Countless career opportunities / internal mobility across our global organization

• State-of-the-art training and personal development

• PTO and tax deferred retirement plans, varied by business

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Nova Bus , part of the Volvo Group, is one of North America's largest providers of sustainable transit solutions. Our team of more than 1,500 employees in three factories (Saint-Eustache and Saint-François-du-Lac in Quebec and Plattsburgh in the New York State) works in partnership with some of the largest public transit companies in Canada and in the USA. Are you looking for a new challenge with social, economic and environmental implications? Do you want to boost your career and make a difference? Help electrify transportation by joining the team!

Job Category: Sales & Services

Organization: Nova Bus

Travel Required: Frequent Travel

Requisition ID: 17504

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Plattsburgh