Job Summary and Mission:

Now Brewing – Technical Product Manager -! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition but also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This position contributes to Starbucks success by leading the creation of a product roadmap and strategies for one or more products in our asset management space. To be successful the Technical Product Manager should be comfortable working in a collaborative environment, have technical acumen and experience, along with a passion for creating simple and engaging experiences. The individual must be a motivated team player with a positive attitude, and someone who can quickly take ownership within their area. This role will focus on the fast-growing Software Asset Management ServiceNow ITAM space unlocking strategic sourcing capabilities supporting the ability to manage relationships with software vendors, ensuring compliance with licensing agreements, and negotiating contracts as needed.

Summary of Key Responsibilities

As a Technical Product Manager, you will…

• Interact directly with stakeholders to understand business challenges and opportunities, translating to technical requirements and product solutions

• Create and maintain product roadmap and strategies, balancing business and technical objectives to define priorities for the team

• Own and manage backlog, including agile records where you will document requirements and acceptance criteria to support the delivery of features and stories

• Work with architecture and engineering to align on feature solutions, sizing, and delivery planning

• Identify and document technical feasibility, tradeoffs, risks, dependencies, and constraints of features with support from neighboring technology teams as needed.

• Be technically adept in end-to-end system architecture

• Create data flows and functional and technical specifications as needed

• Drive optimization and process improvements between product, design, and development teams

• Understand ServiceNow features and industry trends, proposing innovative solutions that may improve business experience or value

• Measure feature success post-deployment and feed insights back to the team and business partners

• Have a deep understanding of ServiceNow ITAM Software Asset Management capability including software models, business rules, workflows, and dashboard reporting

• Have a deep understanding of asset contract and entitlement data

• Collaborate with stakeholders to facilitate tracking software asset costs and identify opportunities for cost savings or optimization

• Lead initiatives to continuously improve SAM processes, tools, and methodologies, leveraging automation and advanced analytics where applicable

Basic Qualifications (education)

We’d love to hear from people with:

• Bachelor’s degree or equivalent experience in a related field

• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5 years)

• Demonstrated ability to work with design and engineering to deliver customer-facing features (5 years)

• Hands-on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with a variety of stakeholders (5 years)

• Industry experience in a technology environment with a record of successfully delivering complex products (7+ years)

Preferred Qualifications

We’d especially love to hear from people with:

• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.

• Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities

• Strong verbal and written communication skills

• Consistently uses communication skills to influence outcomes within a known skill set

• Ability to balance multiple priorities and meet deadlines

• Strong knowledge of agile development practices, methodologies, and tools

• Hands-on experience in developing Software Asset Management technical roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.