Req #: 244005

Department: UW MEDICINE IT SERVICES

Appointing Department Web Address: http://uwmits_hires.uwmedicine.org/

Job Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown Seattle

Posting Date: 02/28/2025

Closing Info: Open Until Filled

Salary: $9,167 - $11,250 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here.

UW MEDICINE IT SERVICES has an outstanding job opportunity for a Supervisor, IAM Operations and Engineering position.

WORK SCHEDULE

• 100% FTE – 40 hours per week

• Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday DEPARTMENT DESCRIPTION UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

  POSITION HIGHLIGHTS

• 100% remote opportunity

• Values-based work environment

• Active departmental Equity, Diversity, and Inclusion Committee

• 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year

• 100% matching, 100% immediately vesting 403(b) PRIMARY JOB RESPONSIBILITIES

• Providing leadership, mentorship, and supervision for the Information Security IAM Operations Team and IAM Engineering Team

• Managing work assignments and ticket queues

• Ensuring the IAM Operations and IAM Engineering documentation and procedures are up-to-date

• Leading the delivery of provisioning services using enterprise identity solutions for authentication and authorization

• Oversee the development and maintenance of IAM solutions

• Providing technical leadership, mentorship, and supervision for staff that perform data and information analysis

• Providing issue resolution to escalations received from the IAM Operations and IAM Engineering staff

• Serving as the primary contact for other internal and external areas that work with IAM Operations and IAM Engineering

• Ensuring the timely, professional, and compliant delivery of services to all customers throughout the enterprise and its partners

• Leading the adaptation and integration of existing internal and external data sources within UW Medicine

• Leading the development and maintenance of data and information flow for operational areas, representing IAM Operations and IAM Engineering in various project teams across UW Medicine and affiliate institutions

• Managing and scheduling an on-call rotation in support of a 24x7x365 production environment andassisting in the scheduling of technical activities ADDITIONAL RESPONSIBILITIES The Supervisor, IAM Operations and Engineering must maintain knowledge of operational processes and workflows for all internal and external stakeholders that require information access. The Supervisor, IAM Operations and Engineering is a representative for both IAM Operations and IAM Engineering on various project teams including, but not limited to, the following areas:

• All Epic users

• All departments requiring account access and practioner information

• All UW Medicine customers requesting access to information or referring provider information to clinics

• IAM vendors, such as SailPoint and Okta

• UWMedicine ITS Operations, Service Desk and Operations, including the active directory and Windows teams

• Learning Management Systems Team

• UW School of Medicine

• Fred Hutchinson’s Cancer Research Center, Organized Health Care Arrangements (OHCAS), ACN Partner organizations, contractual agreement organizations, referring providers and their staff REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, Information Security, Business Administration or related field or equivalent combination of education/experience

• 4+ years’ experience must include the following:

• 2+ years’ experience working as a Senior Analyst or Engineer

• 2+ years’ experience leading or supervising technology and/or business professionals

• 1+ year of experience identifying and resolving problems with databases and/or data quality

• 1+ year of experience utilizing data analysis tools and applications

• Demonstrated experience developing policies, procedures, and workflow documents for a team of 10+ Demonstrated experience implementing and maintaining identity and access platforms on-premise and in the cloud

• Demonstrated experience with shift schedule management (including an on-call schedule, highly desirable) of a team and/or production line staff

• Demonstrated experience coaching, counseling, and mentoring a team

• Demonstrated leadership capabilities with proven ability to influence in matrix environment

• Proven ability to make administrative/procedural decisions and provide guidance and leadership to staff ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.