Description

The Selling Partner Trust & Compliance (SPTC) team strives to ensure that sellers feel confident in growing their business with Amazon. We do this by reducing unnecessary or excessive disruptions to sellers’ businesses and improving transparency into our actions. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon’s mission of being Earth’s most customer-centric company.

The Account Health Assurance (AHA) team is looking for a Customer Obsessed Sr. Program Manager with exceptional stakeholder management and organizational skills. This role requires working closely with program, policy, operations, tech, and other international stakeholders. The ideal candidate will be able to effectively Earn Trust with team members and stakeholders to build new cross-functional solutions, and influence change across teams.

You will build strong relationships and develop subject matter expertise across the policy and operational domains connected to AHA to create a shared governance framework. You will lead initiatives to continuously improve data/process inspection, internal communication, coordination, and execution to drive down seller-facing and internal escalation process SLAs. You must be able to take an idea and develop it into a broader vision, gain buy in from stakeholders, and effectively deliver against objectives. You will be responsible for end-to-end project delivery, including scoping, requirements, KPI, stakeholder, schedule, budget, change, and communications management, planning/executing testing, training, go-to-market, post-launch measurement, and close activities.

Key job responsibilities

• Effectively analyze in/output metrics and up/downstream impact to improve process efficiency, precision, and accuracy

• Lead cross-functional teams to successfully improve/launch key strategic processes, projects, and escalation resolution

• Champion the use of data and seller/stakeholder feedback to accelerate delivery against program goals

• Elevate a culture of innovation, continuous improvement, best practices, and standard work

About the team

Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA | Tempe, AZ, USA

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.