Description

Are you passionate about building trusted relationships and driving innovation at scale?

Amazon Autos is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As a Sr. Account Manager at Amazon Autos, you'll have the opportunity to unleash your entrepreneurial spirit and tackle complex challenges alongside industry-leading professionals.

As a Sr. Account Manager for Amazon Autos, you will be the primary point of contact for our valued dealer partners, serving as the bridge between Amazon and automotive retailers. In this role, you'll be responsible for fostering strong relationships with your portfolio of dealers. You'll work closely with dealers to support the onboarding of net-new dealers to our platform, resolve issues, ideate scalable solutions, and build client-relationships. Ability to manage multiple workflows in a fast-paced environment and active participation in continuous improvement initiatives are essential. Above all, you must demonstrate a high level of ownership and the ability to thrive in ambiguity.

This role offers a unique opportunity to shape the future of automotive e-commerce at Amazon. You'll collaborate with cross-functional teams to implement new features, address challenges, and continuously improve our processes. As an advocate for both dealers and customers, you'll play a crucial part in enhancing the car-buying experience on Amazon. Your insights and feedback will be instrumental in refining our products and services, making you an integral part of our mission to revolutionize how people shop for vehicles online.

If you're ready to take on a challenging, yet rewarding role in a start-up-like environment, we encourage you to apply for this Sr. Account Manager position on the Amazon Autos team.

Key job responsibilities

1. Strategic Growth: Partner with dealers to drive sustainable business growth on Amazon through data-driven insights and marketplace expertise. Create and present compelling solutions that meet and exceed customer goals. Educate Dealers on growth opportunities through tools, policies, products and programs.

2. Operational Support: Drive the end-to-end onboarding process for new dealerships joining Amazon's platform. Provide tactical support with operational tasks to help the dealers onboard and effectively manage their accounts. Identify and address issues, focusing on root causes rather than symptoms.

3. Field Support & Engagement: Build and maintain strong dealer relationships through regular on-site visits and store walks. Monitor account health and identify opportunities through direct engagement. Provide in-person consultation to ensure dealer success and strengthen partnerships.

4. Process Improvement: Identify, develop, and implement scalable solutions that benefit a broad customer base. This includes streamlining tools and processes, simplifying standard operating procedures (SOPs), and collaborating with external teams to align programs for maximum efficiency.

A day in the life

As a Sr. Account Manager, you will be based in our office. You will travel onsite to meet with dealers several times a year across cross several metro locations. You will work cross-functionally with our internal partners across Seller Experience, Seller Operations, Product Management, Program Management and UX and externally with GM-level dealer personnel and/or VP-level dealer group contacts. Your primary responsibilities will include: (1) supporting the overall onboarding of new dealers to our marketplace, project managing them through the process (2) partnering with dealers to drive sustainable business growth on Amazon through data-driven insights and marketplace expertise, and (3) advocating on behalf of the dealers, managing client relationships and strategizing ways to grow their business on Amazon.

About the team

We are a newly formed rapidly growing team with a vision to create innovative discovery and shopping experiences on Amazon, providing customers better convenience and more selection. We’re collaborating with other experienced teams at Amazon to define the future of how customers research and shop for products in the complex automotive space. This role is part of the Amazon Ads org and is focused on vehicle sales.

Basic Qualifications

• Bachelor’s degree or equivalent experience

• 5+ years sales, account management, or customer success experience in a related industry including automotive, retail, logistics, or technology

• Proven ability to manage multiple, competing priorities simultaneously

• Experience analyzing data to assess and improve customer performance and/or experience

• 20-25% travel required

Preferred Qualifications

• Automotive industry knowledge or dealership experience

• Experience leading cross-functional projects

• Experience using Salesforce.com or other CRM tools

• Proven track record in successfully launching and positioning new products in the market

• Excellent communication skills, with the ability to articulate complex ideas clearly in both written and verbal formats

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,500/year in our lowest geographic market up to $131,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.