Salary Range: $59,200.00 - $94,700.00 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) Posting Date: November 18, 2024 This job will be open and accepting applications for a minimum of three days from the date it was posted. Benefits* worth writing home about: Medical, dental, and vision coverage for employees and their families Life, disability and family Leave 401(k) and Roth 401(k) with employer match Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work Free employee checking account and employee home loan discounts *For eligible employees averaging 20 or more hours per week. EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy. California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information. Job Description Summary: Responsible for independently performing loan servicing quality control functions within the company. This includes routinely performing reviews of single family loan servicing activities and related transactions to ensure compliance with investor, agency, legal, regulatory requirements, state laws, Internal Revenue Code requirements, and Bank policy with limited supervision; and preparing and presenting effective written reports of quality control findings and other specialty loan programs to members of management. Contribute information to the Quality Control Supervisor or Manager in establishing goals and objectives. This includes strategic planning, review planning, resource allocation, and developing effective quality control programs. Job Details: PRIMARY FUNCTIONS: Independently conduct a wide range of loan servicing quality control reviews to determine the company's compliance with investor and agency requirements, legal and regulatory requirements, and Bank policy. This includes, but is not limited to: autonomously selecting the monthly QC sample; and a review of Servicing Records, Document retention and Legibility, Complaints and Escalated Actions, Fees, transfer of Servicing Notification and Records, Escrow Account Functions, Force-Placed Insurance, Prepayments, MIP/PMI Payments, Early Default Intervention, Loss Mitigation, Collection Activities, Reporting to Credit Repositories, Foreclosure Proceedings, Service Members Civil Relief Act (SCRA), and Payment Processing; and completion of a quality control checklist for each loan or activity reviewed to ensure compliance with established regulations and guidelines Communicate with loan servicing personnel and other departments to obtain responses to findings noted during the review; independently, or in collaboration with QC Manager. Provide for effective communication of review findings by entering findings into the QC software system, and preparing a reports on the results of a review. These written reports are accurate, objective, clear, concise, constructive, and timely; and created independently. These reports are presented and discussed with the QC Supervisor or Manager. Provide consulting services in the areas of internal control standards and operational policies and procedures with management, where appropriate. Assist in the review planning process. Thi