Salary Range: $25.05 - $40.10 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) Posting Date: November 21, 2024 This job will be open and accepting applications for a minimum of three days from the date it was posted. Benefits* worth writing home about: Medical, dental, and vision coverage for employees and their families Life, disability and family Leave 401(k) and Roth 401(k) with employer match Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work Free employee checking account and employee home loan discounts *For eligible employees averaging 20 or more hours per week. EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy. California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information. Job Description Summary: POSITION SUMMARY: Serves in a leadership capacity to assist branch manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring branch regulatory compliance. Models exemplary sales and service skills and coaches team to explore customer needs and sell appropriate bank products and services, including referrals to other business units. Provides remote approvals for overrides to other branch locations. Resolves customer issues. Actively interacts with internal support areas. Job Details: ESSENTIAL FUNCTIONS: *Leadership Activities Coaches CSR staff for improved job performance, conducts performance reviews and develops individual performance goals. Works with manager on hiring and termination activities Positively recognizes staff for exceptional customer service, sales, and operations Actively engages staff to cultivate and encourage professional development Develops strong internal partnerships with support teams, marketing and other sales production areas Provides sales and service training targeted to branch needs and specific development goals of CSR staff Works with Branch Manager to set team goals and motivates staff to success Conducts staff meetings and offsite presentations such as Financial Literacy Training and Bank at Work presentations Sales Activities Actively profiles new and existing clients, ensuring appropriate sales of bank deposit and lending products. Actively initiates partner referrals when appropriate to client needs. Motivates and coaches CSR staff to desired production levels. Actively leads CSR team in implementation of sales programs to generate targeted branch deposit growth Works closely with Branch Manager on business customer prospecting / business development, including outside calling Branch Operations Activities Schedules CSR staff to ensure appropriate lobby coverage Works with CSR staff to ensure effective lobby management and a positive customer experience Keeps CSR staff current with operational standards and procedures, performs and reviews internal audits