The Security Operations Manager, assigned to Pinkerton's enterprise clients, will be responsible for the development, implementation, and maintenance of account relationships, compliance standards, program metrics, and associated projects. The Manager conducts site visits and interacts with embedded Pinkerton personnel and discusses potential risks and incidents with client stakeholders to determine appropriate mitigation solutions. This role defines key strategies to enhance the overall effectiveness of the program and strengthen client relationships. Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Develop, implement, and maintain account management tools to ensure successful program implementation.
3. Enhance service delivery for the specialized protection program.
4. Track program results and provide reports and metrics of completed work, corrective action plans, and improvement plans.
5. Identify non-compliant issues and take proactive steps to ensure corrective action.
6. Conduct virtual and in person visits client sites and prepare post site-visit reports including action items and mitigation plans.
7. Oversee program projects and initiatives associated with process improvement and overall effectiveness.
8. Share applicable KPIs with site personnel and develop post orders, as needed.
9. Identify training sources for specified region where specialized or additional training may be required by licensing or client requirements.
10. Partner with Pinkerton's learning and development team to develop training resources.
11. Assist in month end reporting and requirements.
12. All other duties, as assigned.

Education, Experience, and Certifications: Bachelor's degree preferred with three to five years of security management experience. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives. Competencies:

• Sound judgment and decision-making ability.
• Able to manage multiple tasks/projects with competing deadlines and priorities.
• Able to carry out responsibilities with little or no supervision.
• Effective written and verbal skills at all levels within the organization and client representatives.
• Able to adapt as the external environment and the organization evolves.
• Client orientated and results focused.
• Serve as an effective team leader.
• Computer skills; Microsoft Office.

Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Salary & Benefits Information: Rate of pay: $85000 - $90000 / year. Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or