Who We Are

First Fed is a local community bank on an exciting growth trajectory with 18 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace for the last 3 years and a Top Corporate Philanthropist in 2023. By popular vote, First Fed received 2023 awards for Best Bank in The Best of the Northwest, Best Banker in Readers' Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula. We also received a Best-In-State bank award from Forbes in 2021.  

 For over 100 years First Fed has served our customers and communities throughout the PNW. We've donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsorships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years -- many by using our benefit of 3 paid volunteer days per year!  

We welcome applicants from all backgrounds -- our diversity makes us stronger. Join our award-winning team!  

Our Values

Optimism:  We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative:  We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect:  We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth:  We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership:  We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

PST timezome applicants only

Position Purpose:

This role will work on Salesforce Flows, managing installed applications, Process Builder, User Management and Apex. This position will support and enhance our Salesforce platform, resolve user issues, drive user adoption, work with Developers on advanced enhancements and updates as well as lead training initiatives to maximize new features and functionalities.

Essential Functions:

• Configure, maintain, and improve the Salesforce platform, including quarterly updates, user management, security settings, and data integrity.
• Design and implement solutions using Salesforce Flows, Process Builder, AppExchange applications, and lightning components.
• Monitor incoming support emails and tickets, resolving Salesforce-related issues promptly or escalating various issues to developers when necessary.
• Collaborate with teams to gather business requirements and deliver tailored solutions.
• Develop comprehensive training materials and conduct training sessions to facilitate user adoption of new Salesforce features.
• Regularly audit and maintain system health, ensuring high performance and reliability.
• Create detailed reports and dashboards to support business decision-making.
• Stay up to date on Salesforce updates, releases, and best practices, proactively implementing enhancements.

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Requirements/Qualifications:

Salesforce Administrator (ADM-201) certification required.

Minimum 2 years of Salesforce Administration experience, with hands-on expertise in Salesforce Flows, Process Builder, AppExchange, and Lightning.

High School Diploma or the equivalent required.

Bachelor's degree in information systems, Business Administration, or a related field are preferred.

Ability to troubleshoot and resolve technical issues efficiently, with experience working with developers for escalations.

Excellent verbal and written communication