Project Manager - Mary Pilgrim Inn

Seattle, WA (http://maps.google.com/maps?q=14115+Aurora+Ave+N+Seattle+WA+USA+98133) •Mary Pilgrim Inn

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Job Type

Full-time

Description

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Project Manager oversees, in conjunction with the Senior Housing Program Managers and the Senior Director of Housing Programs, management and service delivery for DESC’s Emergency Housing program, the Mary Pilgrim Inn. Unlike traditional congregate shelters, which often have minimal privacy and high barriers to entry, the Mary Pilgrim Inn provides clients with private rooms and low barrier support that meets people where they’re at.

MAJOR DUTIES AND RESPONSIBILITIES:

• Oversee all operations in accordance with Management and Service plans, DESC operating policies and procedures, and program contracts.

• Oversee hiring, orientation, supervision, and evaluation of all staff. Directly supervise Operations Manager, Project Assistant, and Case Manager Supervisor. Indirectly supervise all other project staff. Facilitate staff meetings.

• Coordinate services of outside agencies at the Inn and maintain effective liaisons with community partners.

• Coordinate interface with Crisis Respite Program, in conjunction with Crisis Respite Program Supervisor and Clinical Programs Entry Services Manager.

• In conjunction with DESC clinical supervisors and managers and the Case Manager Supervisor, coordinate program integration for clinical service delivery at the Inn.

• Identify and implement, in collaboration with leadership team, program changes and improvements, as indicated.

• Ensure enforcement of program rules to promote safety and security of staff and clients.

• Respond to emergencies and intervene in crises as necessary.

• Report extraordinary occurrences to Senior Housing Program Managers and provide follow-up as necessary.

• Respond to client complaints and grievances.

• Coordinate facility maintenance with Facilities Manager.

• Approve expenditures

• Assist with coordination of data collection process in accordance with project compliance and evaluation activities.

• Ensure the measurement and evaluation of outcomes to achieve contract compliance and outcome metrics.

• Promote positive relationships with the surrounding neighborhood. Attend community meetings, facilitate trainings, and perform other advocacy and community engagement work as needed or assigned.

• Work collaboratively as part of Housing Management Team, for productivity, contract compliance and overall best practices.

• Participate in on-call rotation to ensure sufficient milieu coverage across programs, and provide consultation and/or crisis intervention as needed.

• Perform other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor’s degree relevant to social services or management. Demonstrated ability to manage fast paced and complex social service or other programming may substitute for degree requirement.* See below for details.

• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.

• One year of supervisory or program management experience.

PREFERRED QUALIFICATIONS:

• Master’s degree in social work, counseling, administration, public health, or other relevant degree

• 2+ years of Management experience in settings serving people with histories of homelessness and/or behavioral health conditions.

• Property management experience.

EDUCATION / EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree in relevant field, or

2. Bachelor’s degree in any field and 1 additional year of paid work experience in social services, or

3. Relevant associates degree and 1 additional year of relevant paid supervisory experience and 1 additional year of paid work experience in social services, or

4. Any Associates degree and 2 additional years of relevant paid supervisory work experience and 1 additional year of paid work experience in social services, or

5. 2 additional years of paid relevant work experience plus 2 additional years of relevant supervisory or successful program management experience with high degree of independence. Highly relevant experience includes, but is not limited to, DESC Housing Programs leadership positions like RC/SC Supervisor, CSS/CM Supervisors, and Project Coordinator.

**examples of relevant degrees and/or coursework include but are not limited to: Social Work, Psychology, Sociology, Anthropology, Counseling, Program/Project Management, Non-Profit Leadership, Behavioral Science, Social and Human Services, Mental Health/Counseling, Chemical Dependency and Rehabilitation, Youth and Family Support Services, Early Childhood Education/Child Welfare, Prevention and Early Intervention, Community Development and Housing, Policy and Advocacy

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description

$102,921.12 - $116,448.00 annually