Description

Ready to be part of a team that shapes the reputation of one of the world's most influential companies? At Communications & Corporate Responsibility (CCR), we're not just communicators – we're strategic storytellers, reputation architects, and community impact drivers. We're looking for innovative thinkers who can help us showcase Amazon's commitment to employees, partners, communities, and the environment while setting new standards for corporate communications excellence.

Great storytelling requires seamless operations behind the scenes. That's where you come in. As the Business Operations Manager within CCR's Operations and Technology team, you'll support and establish operational excellence that enables our success. Working at the intersection of innovation and execution, you'll help drive the effectiveness of over 1,200 professionals who bring Amazon's story to the world. This is your opportunity to build the infrastructure that powers our global narrative and impact.

Who We Are

The Operations and Technology team drives CCR's effectiveness. We optimize our organization through:

• Forward-looking technology solutions

• Scalable, impactful programs

• Innovative processes enhancing productivity

• Resources fostering excellence

Your Impact

As Business Operations Manager, you'll lead operational transformation by:

• Implementing scalable solutions globally

• Supporting strategic initiatives

• Designing best practices to elevate our organization

• Fostering cross-team collaboration

• Driving efficiency improvements

What We're Looking For

• Builder's mindset with passion for operational excellence

• Strong organizational and project management skills

• Analytical ability to identify improvement opportunities

• Excellent stakeholder management capabilities

• Experience scaling operations in complex organizations

• Proactive problem-solving skills

• Track record of managing high-priority initiatives

Why Join Us?

• Impact Amazon's global reputation

• Work with passionate professionals

• Drive innovations at scale

• Enjoy work-life harmony and inclusion

• Shape the future of an influential company

At Amazon, we embrace new challenges and seek individuals who can help us raise the bar in everything we do. If you're ready to make an impact at global scale while working with a team that values innovation, inclusion, and excellence, we want to hear from you.

Key job responsibilities

1. Strategic Planning and Process Optimization

• Support business review processes, planning cycles, and strategic calendar

• Automate executive reporting processes for S-team and Board

• Support goal-management processes, prepare agendas and reports

2. Operational Excellence and Knowledge Management

• Maintain key performance metrics

• Develop, implement, and maintain Standard Operating Procedures (SOPs) and playbooks

• Enhance knowledge repositories, improving content organization and searchability

• Support adoption of operational tools like Kingpin across CCR

3. Cross-Functional Collaboration and Stakeholder Management

• Partner with internal teams including Finance, Legal, HR, and Procurement on cross-org projects

• Facilitate best practice sharing and process improvements across CCR

• Collaborate with business teams and PMs to streamline operations and drive continuous improvement

4. Program and Project Management

• Oversee end-to-end project delivery and report results to senior leadership through 2x2’s, QBR’s, and Annual Planning

• Drive implementation of operational improvements

• Create feedback loops from customers to improve optimization

5. Technology and Systems Management

• Oversee file storage systems and migration projects

• Optimize and leverage key operational platforms (e.g., WorkDocs, Asana, Salesforce, Microsoft Suite)

• Identify and implement technological solutions to enhance operational efficiency

About the team

Meet the Operations and Technology team - the dynamic force powering CCR's success story. We're a diverse crew of innovators who keep the wheels turning for our communications experts, community impact leaders, and sustainability champions. Think of us as CCR's backstage crew, orchestrating the technology, processes, and resources that enable our organization to shine on the global stage. We're passionate about creating solutions that scale, fostering collaboration that inspires, and building systems that secure our future. But what really sets us apart? Our belief that the best work happens when technology meets humanity, and when innovation serves a greater purpose.

Basic Qualifications

• 3+ years of program or project management experience

• Experience working cross functionally with tech and non-tech teams

• Experience using data and metrics to determine and drive improvements

• Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Bachelors degree or equivalent

Preferred Qualifications

• Experience leading process improvements

• Experience in defining and implementing process improvement initiatives using data and metrics

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.