Req #: 242519

Department: UW MEDICAL CENTER - MONTLAKE- ED REGISTRATION

Posting Date: 01/08/2025

Closing Info: Closes On 01/24/2025

Salary: $4,572 - $6,539 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20230701_a11y.pdf)

UW Medical Center–Montlake-Emergency Department Registration has an outstanding opportunity for a Patient Services Specialist Supervisor .

WORK SCHEDULE

• 100% FTE (40 hours per week)

• Monday – Friday

• Day Shift POSITION HIGHLIGHTS The Patient Services Specialist Supervisor (PSS-Supervisor) oversees various supervisory and administrative non-clinical functions within the department. This role is responsible for leading and supervising staff in the Patient Services Specialist class series, as well as other assigned personnel.

  PRIMARY JOB RESPONSIBILITIES

• Prioritize tasks to ensure patient safety and smooth unit operations

• Manage staff scheduling, HR data systems, and provide quality customer service

• Track supplies, submit repair work orders, and support quality improvement initiatives

• Collect and report department metrics while using communication devices professionally STANDARDS OF DAILY PRACTICE:

• Contribute to the development and implementation of organizational systems

• Demonstrate exceptional coordination, prioritization, and multitasking skills

• Follow up on projects, orders, and requisitions to ensure completion

• Serve as a resource for staff and model courteous communication FUNCTION AS MEMBER OF HEALTHCARE TEAM:

• Assist in developing, testing, and implementing organizational systems

• Recognized as an expert in unit and Medical Center services and access SAFETY AND RESPONSE TO EMERGENCIES:

• Collaborate to ensure a safe environment

• Follow hospital and departmental protocols for emergencies and disasters

• Address safety risks related to environment, equipment, or engineering

• Adhere to safety, infection control, and emergency guidelines ADVOCACY AND HUMANISTIC CARE:

• Advocate for patients and families, ensuring privacy and connection to appropriate staff

• Prioritize patient needs and provide additional service or assistance as needed

• Demonstrate dignity and respect for others’ values, cultures, and lifestyles

• Report unprofessional practices and demonstrate age-specific competencies COMMUNICATION AND TEAM BUILDING:

• Foster teamwork and positive relationships across departments

• Maintain professionalism and represent the unit in committees and meetings

• Demonstrate reliable attendance and adhere to dress code and hygiene standards

• Practice cost containment by ordering and using supplies efficiently QUALITY ASSESSMENT AND IMPROVEMENT:

• Support quality assessment and improvement activities

• Maintain and enhance knowledge of medical terminology, policies, and services PROFESSIONAL DEVELOPMENT/SKILLS:

• Take responsibility for professional growth through work-related experiences and education

• Respond positively to identified learning needs and seek educational opportunities

• Participate in professional development and continuing education to improve practice and unit operations

• Enhance computer skills for accurate and efficient workflow QUALIFICATION AND SKILLS:

• Experience with Epic ADT and Hospital ADT Systems

• Leadership experience

• Proficient in Microsoft Excel and Word

• Experience working with diverse populations REQUIREMENTS

• Bachelor’s Degree in a medically related or public relations field

• Four years of experience as a Patient Services Specialist

• An equivalent combination of four years’ experience as a Patient Services Specialist, a UW Supervisory Skill Certificate and education/experience may substitute for stated requirements ABOUT UW MEDICAL CENTER-MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street.

Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake)

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.