Req #: 234836

Department: UW MEDICAL CENTER FLOAT POOL

Posting Date: 06/11/2024

Closing Info: Open Until Filled

Salary: $3495 - $4711 per month

Shift: First Shift

Notes: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)

A higher degree of healthcare. Across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

The UWMC Ambulatory Float Pool has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Day Shifts) . The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations. Duties include:

Reception Activities:
• Employ excellent customer service skills • Ensure smooth patient flow • Review clinic schedule daily • Obtain patient demographic information and insurance information • Provide general patient services • Respond to patients’ needs and concerns as appropriate • May accept and process patient payments (co-pays, deposits, etc.)

Appointment Scheduling:
• Schedule appointments consistent with patient needs and clinic scheduling guidelines • Assemble and send appointment and other information • Maintain current and accurate system by entering canceled and rescheduled appointments • Coordinate and schedule ancillary appointments and consult appointments

Telephone Support:
• Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate • Using clinic guidelines, gather information regarding the nature of the patient concern • Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools • Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community • Communicate basic information to patients such as insurance, parking, driving directions, etc.

Referral Coordination:
• Manage referral queue • Obtain necessary insurance plan information • Maintain ongoing documentation and track authorized referrals • Ensure that all referrals are properly linked to appointments

Medical Record Activities:
• Review daily schedules to identify required medical record requests • Order, coordinate, and distribute medical records as needed • Prepare medical record according to clinic-specific procedures for patient visit • Assemble and maintain satellite medical records according to clinic specific procedures

Billing Activities: • Initiate fee sheet upon patient arrival to clinic • Track fee sheet according to clinic guidelines to ensure all services are billed • Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines • Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines

Provider Schedule Maintenance: • Assists in the preparation and maintenance of provider and clinic schedules.

General Duties:
• Review email daily to stay current with clinic communication • Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area) • Respond to facility and environmental emergencies according to established procedures. • Inventory and order office supplies and forms • Sort and distribute faxes and mail daily • Ensure daily functioning of office equipment • Utilize on-line resources as required according to clinic practice and within University guidelines

Perform other related duties as required

Requirements: PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.