Description

About Legends: Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Legends has three core divisions operating worldwide: Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

The Venue: As a new addition in our fastest growing business vertical, Legends designed, built and now operates Sky View Observatory (“SVO”), an innovative guest experience on the 73rd floor of the Columbia Center. Relaunched in May 2018, SVO set a new standard in the observatory experience in Seattle. Breathtaking 360-degree panoramic views including Mt. Rainier, Bellevue, the Cascade Mountains, Mt. Baker, Elliott Bay, the Olympic Mountains, the Space Needle and much more.

The Role: The Observatory Ambassador will be a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position will play an integral role in providing Seattle area, United States and International guests with a unique, memorable experience.

Job Duties:

• Greet guests as they enter assigned areas

• Provide a high level of customer service in person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience

• Properly record all transactions via the point of sale system

• Collect the proper money for transactions; process credit card or collect cash and determine correct change for guests

• Account for all transactions; maintain accurate cash count and balance banks at end of shift

• Suggest additional items to customers, as appropriate

• Provide general information about Seattle, its major landmarks, and local dining options

• Assist guests processing ticket orders

• Ensure the safety of our guests while in your assigned areas

• Ability to retain learned knowledge and offer assistance to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries

• Ability to perform and present information in a concise, professional manner to our guests – must be able to speak loudly and clearly and have a commanding presence

• Restocking the Retail space as necessary

• Perform other duties as necessary or required by management including documenting call information, updating customer information, producing call reports, selling admission tickets and upselling products

Qualifications:

• Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment

• HIGH level of demonstrated professionalism and customer service

• Ability to memorize historical and technical information

• Multi-lingual or sign language capabilities a plus

• Ability to lift and transport items weighing 10-20 pounds, occasionally 30 pounds

• Must be comfortable entering in and working in elevators and at heights

• Ability to stock merchandise

• Must have sufficient mobility to perform assigned tasks including: standing, walking, constant reaching, bending, pushing, and pulling for extended periods of time

• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work

• Able to work non-traditional hours (nights, weekends & holidays as necessary)

• Point of Sale System a plus

• Pre-existing knowledge of Seattle and familiarity with Seattle landmarks and the tourism field preferred

Exemplifies the 7 Pillars of Legends

LOOK THE PART

EVERYONE WORKS AS A TEAM

GUEST SATISFACTION IS OUR NUMBER ONE PRIORITY

EMPATHETIC AND EDUCATED EMPLOYEES

NO LIMIT ON EXCELLENCE

DO YOUR PART