Req #: 237072

Department: UW INFORMATION TECHNOLOGY

Appointing Department Web Address: https://itconnect.uw.edu/uwit

Posting Date: 07/23/2024

Closing Info: Open Until Filled

Salary: $8,285 - $11,396 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW is Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW’s IT infrastructure, resources, and services. UW-IT provides critical technology support for three campuses, UW Medicine, and research operations around the world. UW-IT partners with the UW community to enable innovation, learning, discovery, and service.

Within UW-IT, the Networks & Communications Technologies (NCT) unit supports several networks of varying scales from campus to international - including the three University of Washington campuses (approximately 100,000 students & staff) with associated labs and facilities throughout the region; UW Medicine (3 hospitals and over a dozen clinics across the state); the Washington State K20 Education Network (connecting 400 school districts); the Pacific Northwest Gigapop, the regional point of presence for research & education networking; the Pacific Wave international R&E peering facility; and the C3 optical ring around Lake Washington. We also design, deploy, and operate partner-owned fiber, DWDM, and commercial third-party ethernet & cellular services. These networks use both open-source and commercial management systems to ensure stable and reliable operation for our customers.

We have an outstanding full-time opportunity for a Senior System Administrator in our Network Management Systems (NMS) team. The NMS team provides critical support for the day-to-day operation of the Wired, Wi-Fi and Telecom networks and systems of the University of Washington, UW Medicine, K20 and PNWGP. This role is responsible for ensuring that existing Network Management Systems are operating well day-to-day, ensuring that they are maintained, scaled, and licensed appropriately where appropriate, and is responsible for coordinating the evaluation and selection of new tools, working closely with the Network Engineering teams to gather and specify requirements.

As a UW employee, you have a unique opportunity to change lives - on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. UW is committed to attracting and retaining a diverse staff; your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

About Us

We are skilled IT professionals dedicated to the use of technology to support the missions of the University and our partners. We are committed to:

The preservation, advancement, and dissemination of knowledge. Teamwork, transparency, self-motivation, and individual accountability. A collaborative workplace that promotes cross-disciplinary interaction. Agility, responsiveness, and iterative means of delivering strategic value sooner. ITIL Service Management – named owners for individual Services. Self-directed time for learning, innovation, and professional development. Effective use of tools and processes to free people to do what they do best. A healthy work/life balance, where our best work happens in a 40-hour work week.

About You

By applying for the position, you are telling us:

You are a successful system administrator with experience designing, deploying and supporting usable, reliable and scalable Linux/Windows-based systems, both physical and virtual. You may have experience leading a small team – this role will not require you to act as a staff Supervisor or Manager, but to act as technical lead within the NMS team. Ideally you have relevant industry experience deploying and supporting Network Management Systems such as DHCP/DNS/IP, SNMP, RADIUS, syslog, config management, utilization/threshold alarming, etc. You can build and use scripts to automate routine processes using a language like Python. You are motivated to work in higher education, at a public institution, and more specifically, at UW. You are driven to understand the needs of our community and are able to translate for others, and ask yourself questions like "What are their needs?" and "What are they trying to do?" You have an entrepreneurial spirit, agile mindset and desire to influence the evolution of the services we provide. Your decisions are guided by vision, informed by data and process, and driven by a desire to make things work better. Above all, you are naturally analytical and curious. You believe in open engagement, dialog, clear communication, trust, and respect as the foundations for effective partnerships.

REQUIREMENTS:

• Bachelor’s Degree in Computer Science, Telecommunications, Engineering, Mathematics or related field or experience.

• Four or more years of experience as a Linux/Windows systems engineer.

• Experience administering physical and virtual Linux/Unix systems including containers; some basic Windows administration may be required.

• Some experience configuring DNS services in a Linux/Unix environment using ISC BIND 9 or similar software. Knowledge of DNS protocol and system concepts including authority, delegation, recursion, caching, and client behavior.

• Some experience configuring DHCP services in a Linux/Unix environment using ISC DHCP or similar software. Knowledge of DHCP protocol and system concepts including transactions, client behavior, and DHCP options.

• Experience automating system engineering tasks using Unix shell scripts/Bash, Perl, Python, or similar.

• Ability to respond to incidents outside of business hours as part of an on-call support rotation.

• Ability to work effectively in a matrixed organization with minimal direct supervision and competing priorities from multiple stakeholders.

• Demonstrated excellent written / oral communication skills, technical documentation skills, and personal interaction abilities. DESIRED:

• Experience as an NMS engineer at a medium/large scale healthcare system or medium/large scale campus or ISP network, supporting networking services such as DHCP/DNS/IP, SNMP, RADIUS, syslog, config management, utilization/threshold alarming, etc.

• Experience with configuration management or configuration-as-code tools such as Ansible, Terraform, Chef, Puppet, or similar.

• Experience using task automation and configuration management languages such as Python and Windows PowerShell

• Experience integrating DNS and DHCP services with a configuration database and management application.

• Knowledge of networking concepts and protocols such as ARP, TCP, UDP, subnet organization/CIDR notation, some understanding of routing protocols.

• Experience deploying and configuring relational database software such as PostgreSQL and MySQL.

• Experience integrating SaaS and other vendor software with single sign-on and multi-factor authentication. CONDITIONS OF EMPLOYMENT Working conditions include typical office environments and University Data Centers.Position participates in an on-call rotation and must be able to respond to outages during off-hours.UW expects staff to be in the office at least 2 days/week.This is an essential position and is required to report to work remotely when UW suspends operations. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.