DescriptionManager, Broadband Operations Seattle, WA or LA Conner, WA Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Astound Broadband Powered by Wave is currently hiring for a Manager, Broadband Operations, based in either our Seattle, WA or La Conner, WA office. Manage daily operations of installation, repair and outside plant maintenance teams for cable, telephone and high-speed internet to ensure customers receive the highest level of customer service. Develop tools and practices for measuring, monitoring and evaluating individual and team performance to help improve departmental efficiency and customer response. Where you will work: This position will be based in Astound Broadband's Seattle, WA or La Conner, WA office and follow a hybrid work model. A Day in the Life of the Manger, Broadband Operations : * Accomplishes department objectives by managing staff; planning and evaluating department activities. * Maintains staff by recruiting, selecting, orienting, and training employees. * Ensures a safe, secure, and legal work environment. * Develops personal growth opportunities. * Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results. * Coaches, counsels, and disciplines employees. * Develops, coordinates, and enforces systems, policies, procedures, and productivity standards. * Establishes strategic goals by gathering pertinent business, financial, service, and operations information. * Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes. * Ensures positive and respectful work environment through positive reinforcement, modeling desired behavior, providing adequate work tools, and administering policies fairly and consistently. * Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. * Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements. * Contributes to team effort by accomplishing related results as needed. * Coordinates annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management. * Oversee day to day, handle customer escalations * Insure all FCC compliance and reporting * Oversee network/plant upgrades * Assist other departments with processes and procedures * Understand, adhere to and ensure safety policies and/or protocols are followed. * Manage, develop, coach, and motivate the Operations Supervisor Team * Oversee scheduled performance reviews for operational support employees to assure they have a strong understanding of their strengths and areas of improvement * Cultivate and nurture a strong work culture * Ensure a high professional standard is achieved supporting the activities impacting KPI and NPS scores across Technical Operations * Actively support, promote and advance all aspects of Astound's Diversity, Equity and Inclusion (DEI) goals and initiatives, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard