Description

The Customer Service People eXperience and Technology (CS PXT) team is looking for a talented Program Manager supporting global programs. This role is preferred to be located onsite in Seattle, WA

The CS PXT Program Manager is a hands-on, analytical role that provides project support to PXT teams, including analysis of datasets pertaining to PXT programs, building and continuously improving our regional reporting mechanisms, and advising the PXT leadership team on strategic actions to drive improvements in the CS PXT network. The role operates with a high degree of autonomy and discretion in regards to the PXT function and supports projects/initiatives across the globe with an impact on 50,000+ employees on average.

Key job responsibilities

In this role you will:

• Build and maintain partnerships with the PXT team, CS Ops team, WWCS PXT PMO, and other regional and global stakeholders.

• Analyze diverse HR datasets across a range of tools and systems, and write compelling narrative to share data stories to stakeholders and equip them to make informed decisions and future plans.

• Build and continuously improve PXT reporting mechanisms, track program initiatives’ progress, and update PXT leadership on the status of in-flight programs.

• Support CS Operational and PXT Performance cycles and input requirements (annual program planning and goals, staffing plans, site metrics, etc.).

• Create and collaborate on change management communication that impacts the PXT employee experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the team

When you join the Customer Service People eXperience and Technology (CS PXT) team, you’ll be part of an engaging team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you’ll work with global leaders to optimize people strategy and the employee experience, leverage science and technology to grow internal capabilities and scale our business in a fair, responsible way, and engage employees to create fun, diverse, and inclusive teams. No matter your career path, you will make a positive difference in the daily lives of Amazonians and will help shape the future of our business.

Basic Qualifications

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

• PMP certificate

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.