Salary Range: $20.14 - $28.17 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) Posting Date: December 23, 2024 This job will be open and accepting applications for a minimum of three days from the date it was posted. Benefits* worth writing home about: Medical, dental, and vision coverage for employees and their families Life, disability and family Leave 401(k) and Roth 401(k) with employer match Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work Free employee checking account and employee home loan discounts *For eligible employees averaging 20 or more hours per week. EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy. California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information. Job Description Summary: The Escrow Insurance Specialist I is an entry level position responsible for monitoring and updating the Loan Servicing system with various insurance policy information (hazard, flood, optional, etc.), research and reporting, along with associated insurance functions on residential and consumer loans. This position also performs other Escrow Administration functions as assigned. In all interactions the Specialist must provide accurate and timely information with excellent customer service for both internal and external customers, adhering to applicable regulations and requirements. They are responsible for providing an outstanding customer service experience for loan customers, third party requestors and internal HomeStreet staff. Job Details: PRIMARY FUNCTIONS: Process insurance policy renewals and cancellations on residential loans. Includes hazard, flood, and optional insurance. Follow established procedures in authenticating customers and ensure customer confidentiality. Monitor new loan set-up for: Accurate coverage amounts, mortgagee clause, and deductible amounts in accordance with investor and regulatory guidelines. Respond to and provide information to customers (internal and external) on a wide variety of mortgage loan servicing escrow topics, to include: property taxes, insurance, optional insurance (Life/Disability), escrow analysis, loss claims, property taxes and other escrow related topics. Accurate and timely payment of insurance premiums through the following: Promptly contact insurance agents for the timely and accurate updating of policy information, to include deductibles and mortgagee clauses. Work closely with tracking vendor Update the loan servicing system with accurate and thorough processing notes when applicable. Professionally and courteously handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Assist with initial contact for hazard losses on residential loans to ensure property is repaired in accordance with Bank, investor and regulatory guidelines. Promptly prepare and image documents, files, and miscellaneous items. Must demonstrate excellent customer service skills to include patience, tact, empathy and problem solving skills when dealing with customers and insurance agents/companies. Maintain a balance between