Description

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are looking for a Digital Program Manager to support the intersection of our digital supply chain, technical advancements, and operations. This individual will help us shape the future of our Ad Ops processes as we strive to improve how technology and operations integrate, and evolve. Ensuring regional nuance and customer experience remain the building block of operational process improvement (creation, annotation, etc.), and technical tooling requirements are effectively shared globally with business and technical teams. The successful candidate should have experience in entertainment (Movie, TV, Games, or Streaming), and the capacity to acquire new technology concepts quickly.

Key job responsibilities

• Be the subject matter expert of your assigned program

• Define program value propositions, advantages, and limitations

• Be the liaison between various technical, business, and development teams within PV to drive both proactive and reactive customer experiences solutions

• Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement

• Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams

• Have a passion for continuously improving the customer experience

• Be a creative problem solver who always thinks critically about next steps

About the team

Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

Basic Qualifications

• 4+ years of experience working with large global organizations owning a pillar or overseeing a digital/physical supply chain

• 4+ years of experience managing medium to high complexity programs across cross-functional teams, building sustainable processes and supporting continuous improvement cycles

• 2+ years of experience presenting or writing to Sr. Leadership

• Bachelor’s Degree or 5+ years of relevant experience

Preferred Qualifications

• Influential and concise verbal/written communication and interpersonal skills, including the ability to effectively communicate with diverse audiences

• Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required

• Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities

• Be self-driven and committed to deliver on ambiguous projects with incomplete or imperfect data

• Strong attention to detail, end-to-end ownership, able to make data-driven decisions, and drive results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,300/year in our lowest geographic market up to $154,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.