Are you someone with strong communication and leadership skills with a knack of developing teams? If so, we would love to speak with you!

Leidos QTC Health Services is currently seeking a Clinic Office Manager to support our clinic in Tukwila, WA.

Who is Leidos QTC Health Services?

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

What part would you play in this role?

As a Clinic Office Manager, you will be responsible for the operations and administration of a Leidos QTC Health Services medical clinic. The Clinic Office Manager is responsible for ensuring clinic efficiency, which consist of managing budgets; communicating and resolving physician, customer, and claimant inquiries, incidents, and complaints; serving as a liaison with internal and external customers, and ensuring compliance with HIPAA and other privacy regulations.

In this rewarding role, you will:

- - Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff.

- - Be responsible for hiring, performance reviews, setting staff expectations, onboarding new employees and daily approvals of employee timekeeping.

- - Coach, mentor and train employees for growth and development opportunities in skill, knowledge and empowerment

- - Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire claimant and customer experience.

- - Be responsible for ongoing on-site provider satisfaction through engagement and retention efforts.

- - Train and implement policies, procedures, goals and objectives for assigned staff.

- - Ensuring strict confidentiality of all medical records, PHI and PII

- - Consistently audit clinic(s) to meet established operational and safety standards (e.g., expired supplies, annual fire inspection, fridge temps, sharps disposal, equipment calibration, etc.)

- - Manage clinic(s) budgets to include medical and office supply inventory.

- - Assist Regional Managers with provider scheduling.

- - Review and analyze clinic metrics to ensure meeting company goals (e.g., weekly, quarterly, annually, etc.).

- - Assist in the examination process of patients, measure vital signs, interview patients, record information on patients charts, and conduct a variety of diagnostic testing.

You must have:

- - Bachelor's Degree in a health care related field w/ 4 years of related experience or Master's Degree w/ 2 years (Additional years of experience may be considered in lieu of degree)

- - 2 or more years of experience supervising or leading teams or projects preferably in a clinical or medical practice environment.

- - Experience supervising or managing a medical practice.