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JLL Client Services Associate in Seattle, Washington

The Front Desk Concierge's main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Front Desk Concierge will work closely with the site team ensure they are providing exemplary customer service; the day-to-day operations are being managed and client needs are addressed in a professional and timely manner. Job Responsibilities Greeting and Point of Contact Manage front desk, day users and visitor's check-in and check-out of the space in line with agreed customer welcome process Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails Client Management Assist with client needs and inquiries. Escalate issues to proper channels to ensure quick and timely resolution Create and distribute personalized client welcome packet Manage keycard activation and deactivation in line with key handing procedure Floor Operations and Management Manage common spaces throughout the day Manage meeting room facilities available to clients and extended to local businesses and tenants Assistance with AV setup as needed Manage mail and package acceptance, incoming and outgoing Assist with building operations and maintenance as needed Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher Managing and ordering kitchen and office supplies as needed Identify issues for escalation to the Center Manager and the Community Manager Perform additional duties as required by Center Manager Qualifications Strong planning and organizational skills Excellent interpersonal and communication skills Takes initiative and anticipates needs of clients and members Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs Able to think quickly and efficiently when confronted with a client request Motivated self-starter and creative problem-solver who is able to work with minimal supervision Proactive, approachable and solution-focused Professional demeaner and appearance Flexible and adaptable Punctual and consistent Computer literacy, specifically MS Office applications and Internet Commitment to company values Requirements Bachelor's degree or equivalent work experience Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 1-3 years of experience Demonstrates project management skills Able to understand and work with the variety of hardware and software applications that our space depends on Passion for the local entrepreneurial community Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff Displays a high-level of ethics, empathy and dependability Previous community involvement or networking experience is preferred JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disabilit

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