VCA Five Corners Animal Hospital , located in Burien, WA is seeking a part-time Client Service Representative.

Location: 15707 1st Avenue South Burien, WA 98148

Schedule: Part-time opportunities, 2 x 10-hour shifts.

Compensation: $20/hr. Starting range is determined by skill set and years of experience in the field.

Why We Need You:

Our Client Service Representative (CSR) is the client's first point of contact with our hospital and is responsible for initiating hospital resources related to the needs of their pet, such as scheduling general practice appointments or discussing our hospital’s emergency services.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Who We Are:

VCA Five Corners Animal Hospital is a community-centered, associate-focused general practice. We are proud to be AAHA-accredited and Fear Free Certified . We have a longstanding positive reputation in our area and have built lasting relationships with our community and clients. We promote a safe and fun work culture here, so if you have a love for veterinary medicine, teamwork, and learning new skills, then we are eager to meet you.

We are a small animal general practice offering preventative/routine medical care. Our clinic is well equipped with digital radiographs (including dental radiographs), a new dental suite, beautiful surgical suite, and newly renovated exam rooms.

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com